Samantha Jones
Dayjob Ltd
120 Vyse Street
Birmingham B18 6NF
T: 0121 638 0026
M: number here

A passionate, positive team player who is driven to achieve the highest possible standards. Prepared to work long hours to get the job done and having a proven ability and desire to work within a fast-paced and changing retail environment. Focused on having high standards of presentation and pm reducing costs and driving sales performance to ensure maximum profits.


Fashion Retail Store
RETAIL MANAGER – May 2008 – Present
Responsible for running a retail outlet and making sure that store achieves and exceeds it’s set retail sales and profitability targets.

  • Walking around the shop floor to ensure visual standards are being met.
  • Setting goals for the retail sales teams.
  • Providing outstanding customer service.
  • Effectively managing staff members.
  • Showcasing new retail lines to staff and colleagues.
  • Identifying new sources of revenue.
  • Supervising stock control.
  • Handling, dealing with and storing takings.
  • Reviewing the sales performance of the store and staff for the previous day and week.
  • Liaising with the company Human Resources department in the recruitment of employees.
  • Ensuring that stock levels are constantly maintained and that there are no shortages.
  • Choosing which retail lines to offer for promotion.
  • Deciding on the layout of the shop floor.
  • Ensuding accurate trading and statistical records are kept.
  • Organising promotions and publicity in the local press and also trade magazines.
  • Carrying out staff appraisals and performance reviews.
  • Making sure clothes are correctly priced up and that pricing procedures are followed.
  • Re-organising merchandise.
  • Collecting and analysing sales figures.
  • When theft is suspected organising the searching of staff or customers.
  • Dealing professionally and courteously with all customer complaints or queries.
  • Arranging for the testing of fire drills and emergency evacuation procedures.
  • Checking all retail stock deliveries.
  • Making sure that all cash and stock handling procedures are followed in line with audit and security requirements.
  • Organising and chairing meeting with senior manager and key staff.
  • Meeting with the store manager to update them on performance.
  • Undertaking risk assessments of the workplace.


Managerial competencies

  • Proficiency with specialist retail management software.
  • Able to motivate and incentivise staff to hit targets.
  • A comprehensive understanding of all retail laws.
  • Keeping up to date with trends in the retail and fashion industries.
  • Constantly looking for ways to increase efficiency.
  • Excellent retail industry and product knowledge.
  • Strategy implementation.


  • Can handle pressure and expectations.
  • Ability to inspire trust from both staff and customers.
  • Willing to work non traditional hours i.e. late evenings and weekends.
  • Excellent communication and people management skills.
  • Eye for detail.
  • Not deterred by setbacks.
  • Good negotiating skills.


Forward planning
Luxury retail operations
Budget management
Environmental Health & Safety
Stock control
Time management
Decision making
Business sense
Ability to delegate
Strategic thinker


Evesham North University 2005 – 2008
BA (Hons) Retail Management

NVQ Level 2 in Retail Skills

Coventry North School 2003 – 2005
A levels: Maths (C) English (C) Physics (B)

REFERENCES – Available on request.


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