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Samantha Lewis
Dayjob Ltd
120 Vyse Street
Birmingham B18 6NF
T: 0121 638 0026
M: 0044 121 638 0026


An energetic, hardworking security officer who has a proven track record of safeguarding a clients property and assets against acts of theft, fire, flood and vandalism. Able uphold good order on sites whilst working within a companies procedural guidelines and also ensuring a high quality of service is consistently maintained with optimum efficiency. Currently looking for an appropriate opportunity with a reputable employer who rewards hard work and appreciates ability and loyalty.


Shopping Centre
SECURITY OFFICER     –    May 2008 – Present
Responsible for being the main point of contact in the event of any emergency or security incidents that occur on site. Working as part of a team via a day and night shift combination.


  • Pro-actively ensuring the protection of merchandise, property and assets.
  • Creating a safe and comfortable working environment for employees and visitors.
  • Patrolling the shopping area for periods of time.
  • Directing emergency vehicles and other traffic if a major incident occurs.
  • Responding to emergency situations as they arise.
  • Accurately reporting all incidents to senior managers.
  • Preventing and detecting offences on site.
  • Conducting searches of personnel, vehicles and bags etc.
  • Producing written reports.
  • Arranging the escort of large amounts of money around the site.
  • Monitoring and operating CCTV cameras and other recording systems.
  • Undertaking investigations into reports of offences.
  • Provide escort duties for staff at night.
  • Using the correct radio voice procedure.
  • Escorting individuals off the premises.
  • Liaising with the emergency services, police, ambulance and fire service to resolve issues and maintain security and service.
  • Checking and validating business visitor credentials.
  • Controlling the entry and exit of vehicles.
  • Making sure that no unauthorised personnel enter restricted areas.
  • Answering queries from visitors to the shopping centre.
  • Occasionally operating the switchboard.
  • Issuing warnings to owners of illegally parked vehicles.
  • Collecting statements and evidence in reported allegations.
  • Accurately updating administrative records and sheets.
  • Escalating incidents when required to.
  • Carrying out inspections of stores and the car park.



  • Good observation skills.
  • Fully aware of arrest and restraint techniques.
  • Aware of health and safety issues.
  • Dealing with people politely but in a authoritative manner.
  • Possessing a checkable history.
  • Computer literate, able to use MS Office and also visitor management systems.
  • Capability to monitor information feeds simultaneously from multiple sources.
  • Having a professional approach to all routine tasks.
  • Have a SIA Door Supervisor & Front Line License.
  • Experience of monitoring and controlling security equipment.
  • Focused on the delivery of customer service.
  • Excellent time-management skills.
  • Ability to communicate effectively at all levels.
  • Experience of working on major events.


  • Smart, well groomed and confident.
  • Having a professional attitude.
  • Possessing a friendly, approachable personality.
  • Smart and presentable appearance.
  • Have a full 5 year checkable history.
  • Willing to work shifts, morning, nights etc.
  • Can pass a personal identity and credit check.


Risk Assessments
Resuscitation Training
Lift Release Training
Conflict Resolution
CRB cleared
First Aid Certificate
Security conscious


Evesham North College           2005 – 2008
NVQ   Security

Coventry North School               2003 – 2005
A levels:     Maths (C)   English (C)   Physics (B)

REFERENCES – Available on request.



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