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Another Debt Collector resume

 

Karen Brown
Dayjob Limited
The Big Peg
120 Vyse Street
Birmingham B18 6NF
England
T: 0044 121 638 0026
E: info@dayjob.com

PERSONAL SUMMARY

A competent, capable and financially astute individual who has a successful track record of maximising the performance levels of a debt collection department. Karen has a diplomatic but assertive style that consistently yields results, and is someone who always displays a professional manner when showing people how to pay off their debts. Using a professional, calm but firm attitude goes a long way in helping her to resolve challenging situations. Right now she would like to join a company that is looking for someone to compliment an existing debt collection team.

CAREER HISTORY

DEBT COLLECTOR – January 2010 – present
Employers name – Coventry
Responsible for maintaining a complete debt collection portfolio, and for working with clients to resolve complicated debt issues.

Duties;

  • Recovering money from people who have taken out loans.
  • Working with Credit Controllers to contact debtors to pursue payment.
  • Making outbound collection calls to debtors.
  • Reducing the outstanding debt owed to a company.
  • Responding to telephone inquiries using standard scripts and procedures.
  • Working with debtors to work out payments.
  • Following up clients on previous payment arrangements.
  • Locating and establishing contact with debtors.
  • Maintaining accurate, up-to-date customer account information.
  • When necessary liaising with solicitors and bailiffs.
  • Daily banking and processing received cheques and cash.
  • Reviewing the arrears of clients.
  • Negotiating settlements with clients.
  • Taking ownership of debt collection cases.
  • Maintaining appropriate and comprehensive records of all customer discussions.
  • Reporting daily progress against targets to the Team Leader.

TRAINEE DEBT COLLECTOR – May 2008 – January 2010
Employers name – Birmingham

CASHIER – July 2007 – May 2008
Employers name – Birmingham

KEY SKILLS AND COMPETENCIES

Debt Collecting

  • Knowledge of proper and ethical debt collection techniques.
  • Ability to quickly build a picture of a customers’ personal circumstances and needs.
  • Strong negotiating, counselling, and problem solving skills.
  • Experience of collecting first and third party accounts.
  • Working knowledge of Microsoft Office Suites Word, Excel and Access.
  • Ability to be discreet while working with confidential information.
  • Able to work well as a team and on own initiative.

Personal

  • Strong attention to detail.Having a keen sense of urgency.
  • Excellent listening ability and superb questioning techniques.
  • Always accurate and on time in completing duties.

AREAS OF EXPERTISE

Debt Collection
Issue Resolution

ACADEMIC QUALIFICATIONS

Central Birmingham University – Teaching Degree 2003 – 2007
Aston College – HND 2001 – 2003
Coventry School; O levels Maths (A) English (B) Geography (B) Physics (A)

REFERENCES

Available on request.

 


 

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