Maxine Corry
Dayjob Limited
The Big Peg
120 Vyse Street
Birmingham B18 6NF
England
T: 0044 123 456 7890
E: info@dayjob.com
PERSONAL SUMMARY
Maxine has a track record of giving guests a memorable experience they will never forget. She is someone who increases occupancy rates by having a customer focused attitude at all times. In her current position she has helped to maximise hotel revenue by ensuring that all rooms are sold at the best possible rate. At work she is a solutions driven individual who ensures the smooth running of the entire business by seeing the big picture. During her career she has had experience of managing various 5 star property’s with authority and good decision making. As a super communicator she works very closely with the hotel owners and other stake holders. She is also very good at establishing and maintaining strong relationships with local strategic partners and third parties. On a personal level she is punctual, has an excellent attendance record, and possesses her own reliable means of transportation. As a true professional she prides herself on creating an exceptional experience for her guests. Right now, she is looking for the chance to work for a luxury hotel group.
CAREER HISTORY
HOTEL MANAGER – Start Date – Present
Employers name – Location
Responsible for delivering an excellent service to all Hotel guests whilst ensuring they are safe and secure during their stay.
Duties;
- Monitoring the performance of the hotel through the daily analysis of guest satisfaction systems and financial reports.
- Dealing with any guest enquiries efficiently and effectively.
- Fostering and promoting good working relationships across all hotel departments.
- Oversee revenue and cashing up processes at the end of a shift.
- Conducting internal and external inspection tours of the hotel on a daily basis.
- Carrying out daily courtesy calls to VIPs and return guests.
- Ensuring employees are always in smart uniforms with their nametags.
- Making sure all bookings are accurate by updating reservations, cancellations and amendments.
- Managing stock in line with fluctuating occupancy levels of rooms.
- Holding weekly meetings with departmental heads to discuss performance and upcoming events.
- Overseeing the training for all new employees.
- Minimizing stock waste by keeping a close eye on monthly stock reports.
- Managing the accounting, sales, business development, and customer service departments.
JOB TITLE – Start Date – End Date
Employers name – Location
JOB TITLE – Start Date – End Date
Employers name – Location
KEY SKILLS AND COMPETENCIES
Professional
- Maintaining close relationships with guests throughout their stay in order to foster loyalty.
- An ability to solve hotel related problems.
- Planning and organizing the work of others.
- Maintaining good awareness of all hotel areas.
- Effective organisational skills and able to prioritise tasks and self-manage a workload.
- Financially astute and with strong commercial skills to maximise revenue opportunities.
- Promoting the Hotel’s facilities, both Food & Beverage and Accommodation.
- Maintaining control of circumstances even in the most difficult of situations.
Personal
- Own transport or a commutable distance from the hotel.
- Willing to works shifts such as earlies, afternoons and nights.
- Applying common sense to difficult situations.
AREAS OF EXPERTISE
Building management
Customer care
Communication skills
Staff management
Rota management
ACADEMIC QUALIFICATIONS
University name – Degree details Study Dates
College name – Qualifications Study Dates
School name – Subjects / Grades Study Dates
REFERENCES
Available on request.
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