Maxine Corry
Dayjob Limited
The Big Peg
120 Vyse Street
Birmingham B18 6NF
England
T: 0044 123 456 7890
E: info@dayjob.com


PERSONAL SUMMARY

Maxine can be the driving force that creates an operating environment that assures consistent guest satisfaction. She will embrace every opportunity to create extra special moments for customers and provide them with a personal experience that will leave them wanting more. Possess a range of management skills, including recruiting, performance managing and team leading. Additionally, she has good knowledge of what really makes a hotel tick behind the scenes. Being a true professional means she will always set an example for staff by the way she conducts herself. Right now, she would like to join a company that can offer her a competitive salary based on her experience.

 

CAREER HISTORY

HOTEL MANAGER – Start Date – Present
Employers name – Location
Responsible for creating the optimal working climate to enable the hotel team to deliver the desired guest experience.

Duties;

  • Observing the appearance and conduct of hotel employees who routinely interact with guests and the public. Addressing any shortcomings.
  • Responding to online and social media guest reviews and updating relevant profiles accordingly.
  • Reporting maintenance issues to the relevant repairs team or department.
  • Recruiting, training and supervising staff.
  • Preparing monthly financial reports for the hotel owners and stake holders.
  • Welcoming and registering guests once they arrive.
  • Preparing financial reports for management that clearly explain the hotels operational effectiveness etc.
  • Crunching numbers and statistics to spot trends.
  • Making sure that all decisions are made in the best interest of the hotels and management.
  • Ensuring that guest towels, sheets, blankets and bedspreads do not have stains or tears.
  • Performing and communicating night audits.
  • Ensuring timely, diplomatic and thorough communication with all Hotel staff.
  • Providing feedback to staff via monthly and yearly performance evaluations.

JOB TITLE – Start Date – End Date
Employers name – Location

JOB TITLE – Start Date – End Date
Employers name – Location


KEY SKILLS AND COMPETENCIES

Professional

  • Prepared to be on call when off duty.
  • Acting as a final decision maker in the hiring of key staff.
  • Setting the daily targets for the individual team members.
  • Proven ability to work autonomously within an evolving framework.
  • Communication skills needed to effectively interact with residents, guests, clients, team members, and senior managers.

Personal

  • Excellent personal presentation with a warm and welcoming personality.
  • Physically fit and able to remain standing and walk around for long periods of time.

 

AREAS OF EXPERTISE

Reception area
Bookings management
Room inventory
Handling complaints

 

ACADEMIC QUALIFICATIONS

University name  –  Degree details              Study Dates
College name      –  Qualifications                Study Dates
School name       –  Subjects / Grades          Study Dates

 

REFERENCES

Available on request.

 

 

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