Maxine Corry
Dayjob Limited
The Big Peg
120 Vyse Street
Birmingham B18 6NF
England
T: 0044 123 456 7890
E: info@dayjob.com
PERSONAL SUMMARY
A commercially astute Hotel Manager who can monitor and analyse trends to identify opportunities. Maxine can be an ambassador for any brand or hotel. She has the thirst to drive and improve standards wherever she works. Being an experienced manager means she can actively supervise up to 50 employees at once. In her current role she does everything she can to meet and exceed her guests’ needs and expectations. Additionally, she goes out of her way to promote team engagement and training. Through her career she has learnt how to see down the road to spot any challenges that may be arising. At this stage of her career, she could like to join a company where she will receive a warm welcome and feel as part of the family from day one.
CAREER HISTORY
HOTEL MANAGER – Start Date – Present
Employers name – Location
Responsible for maximising room revenue and ensuring customer satisfaction at all times.
Duties;
- Taking care of guests from their arrival through to their departure from the Hotel.
- Leading and inspiring teams across the Kitchen, Housekeeping and Reception departments.
- Proactively acting on all guest feedback, be it positive or negative.
- Setting expected levels of staff behaviours and the required performance from them.
- Maintaining a physical presence in the lobby each working day for a set period of time.
- Responding to audits that are completed by the company to ensure continual improvement.
- Managing the profitability of the hotel by taking measures to ensure revenue and guest satisfaction targets are met.
- Developing accurate and aggressive long and short-range financial objectives consistent with the Company’s mission statement.
- Ensure that the guest profile record is up to date at all times, and all data correctly entered.
- Developing and nurturing talent within the hotel team.
- Organising building maintenance.
- Making sure that the hotel’s pricing policy is correct.
- Ensuring that building grounds and signs are well-illuminated.
- Responsible for rate and room inventory management across all hotel systems.
JOB TITLE – Start Date – End Date
Employers name – Location
JOB TITLE – Start Date – End Date
Employers name – Location
KEY SKILLS AND COMPETENCIES
Professional
- Good knowledge of health, safety and security procedures.
- Following standardized procedures to the letter.
- Acting as a final decision maker in the hiring of key staffs.
- Conveying the hotel’s image in a positive manner.
- Experience of working within high volume operations.
- Operating well under pressure.
Personal
- Making business decisions based on facts and not assumptions.
- Display a passionate, fun, and enthusiastic approach to work.
AREAS OF EXPERTISE
Health & Safety
Maintenance
Guest satisfaction
Employee engagement
Cash management
ACADEMIC QUALIFICATIONS
University name – Degree details Study Dates
College name – Qualifications Study Dates
School name – Subjects / Grades Study Dates
REFERENCES
Available on request.
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