Maxine Corry
Dayjob Limited
The Big Peg
120 Vyse Street
Birmingham B18 6NF
England
T: 0044 123 456 7890
E: info@dayjob.com


PERSONAL SUMMARY

Maxine is a naturally respectful individual who puts customers at the heart of everything that she does. She has a history of delivering successful customer experiences and service performance improvement initiatives. You can rely on her to promote the company’s image to a range of clients, prospects and professionals. For the last 2 years she has been employed by ……… where she works closely with the sales, marketing and customer service teams to develop new ways to attract clients. With colleagues she has a reputation for providing a sense of authority to the customers and enabling them to feel more confident in their dealings with the company. Over the years she has learnt how to connect with clients and persuade them to try out new products or services. Aside from her managerial competencies she is someone who can take the initiative to resolve issues as and when they arise. At this stage of her career, she would like to join a company that hires talented people regardless of their background, abilities, ethnicity or religion.

 

CAREER HISTORY

RELATIONSHIP MANAGER – Start Date – Present
Employers name – Location
Responsible for the daily high-quality management of client relationships and the timely execution of all client deliverables.

Duties;

  • Proactively leading on business development initiatives to drive new opportunities for clients.
  • Resolving customer issues, problems and complaints in fast and amicable way.
  • Developing a team focused on customer service, relationship building and results.
  • Supervising team employees who communicate with clients.
  • Leading the effective onboarding of new team members.
  • Acting as the key interface for customers with the company.
  • Managing a team of 10 employees and ensuring that they are motivated and pushing in the same direction.
  • Setting up online ordering and payment systems that simplifies the buying process for clients.
  • Seeking out new business opportunities.
  • Responding quickly to any shortfalls in customer service standards.
  • Carrying out duties with due regard to the company’s Equal Opportunities Policy.
  • Drafting and distributing various communications that promote the company.
  • Upselling and cross-selling new products or services to clients.
  • Ensuring conflicting stakeholder requirements are mediated appropriately.
  • Reviewing company practices to make sure client’s get maximum satisfaction from their interactions with it.
  • Analysing and resolving problems in a timely manner.
  • Communicating effectively with colleagues and customers and all levels.
  • Researching and pursuing new business opportunities.
  • Working closely with company senior executives, sales managers and finance directors.
  • Managing relationships with multiple stakeholders.

JOB TITLE – Start Date – End Date
Employers name – Location

JOB TITLE – Start Date – End Date
Employers name – Location


KEY SKILLS AND COMPETENCIES

Professional

  • Critical thinker with the ability to produce original thoughts and ideas.
  • Managing relationship with franchisees.
  • Ability to work effectively in a fast-paced environment.
  • Knowledge of math and numbers.
  • Proven track record of relationship management in a professional capacity.
  • Making decisions based on facts, not hunches.

Personal

  • Willing and quick to learn new skills and procedures.

 

AREAS OF EXPERTISE

Generating leads
Hitting targets
Service reporting
Negotiating
Scheduling

 

ACADEMIC QUALIFICATIONS

University name  –  Degree details              Study Dates
College name      –  Qualifications                Study Dates
School name       –  Subjects / Grades          Study Dates

 

REFERENCES

Available on request.

 

 

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