Maxine Corry
Dayjob Limited
The Big Peg
120 Vyse Street
Birmingham B18 6NF
England
T: 0044 123 456 7890
E: info@dayjob.com


PERSONAL SUMMARY

Maxine can grow market share, reduce client turnover and increase retention rates. Everything she does is based around her clients and their needs. She is able to work at pace and has a good track record of delivering exceptional customer service within competitive environments. A superb communicator who can ensure that reports, documents, and communications are clear and relevant to the target audience. In her current role she creates unique ways to obtain new clients and takes the initiative to bring potential clients into the fold. At work she places herself in the busiest places, where she is needed the most. During her career she has consistently improved customer service satisfaction levels by finding gaps in service and finding areas for improvement. On a personal level she has a high level of creativity when it comes to thinking up of new sales pitches. Additionally, she is not afraid to roll her sleeves up and lead by example. Right now, would like to join a very professional organisation where she will become part of a successful team.

 

CAREER HISTORY

RELATIONSHIP MANAGER – Start Date – Present
Employers name – Location
Responsible for developing and executing strategies that allow the company to build and maintain positive client relationships.

Duties;

  • Developing relationship plans based on customer needs.
  • Promoting the business with professionals and key influencers through regular communication.
  • Giving customers the information, they need when they want it.
  • Creating staff alignment around the company’s goals and values.
  • Developing and implementing marketing strategies to grow the customer base.
  • Supporting clients in the decision-making process when they are deciding what to buy.
  • Giving clients personalized advice in a professional manner.
  • Completing all administrative paperwork and clerical duties in a timely manner.
  • Managing sensitive or controversial subjects with tact, kindness, and professionalism.
  • Displaying excellent people and negotiation skills when speaking with others.
  • Maintaining strict confidentiality when dealing with sensitive information.
  • Liaising closely and actively with team of analysts to identify market trends.
  • Putting together lead generation plans and strategies to find potential future clients.
  • Keeping up to date with emerging and relevant Information Technology that could be useful in future relationship building.
  • Encouraging high-sales and good customer service practices within the sales team.
  • Acting as a point of contact for complaints and escalating issues as appropriate.
  • Collecting data and statistics on client interactions with the business.

JOB TITLE – Start Date – End Date
Employers name – Location

JOB TITLE – Start Date – End Date
Employers name – Location


KEY SKILLS AND COMPETENCIES

Professional

  • Possess a long list of relevant qualifications in relevant subjects.
  • Proficiency in Microsoft Office and CRM software.
  • Track record in achieving and exceeding financial targets.
  • Able to work independently and remotely.

Personal

  • Commitment to equal opportunities and inclusivity.

 

AREAS OF EXPERTISE

Client satisfaction
Team work
Problem solving
Sales opportunities

 

ACADEMIC QUALIFICATIONS

University name  –  Degree details              Study Dates
College name      –  Qualifications                Study Dates
School name       –  Subjects / Grades          Study Dates

 

REFERENCES

Available on request.

 

 

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