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Relationship Manager resume
The Big Peg
120 Vyse Street
Birmingham B18 6NF
T: 0044 121 638 0026
An energetic, driven and highly motivated professional who has a strong desire to succeed and who possesses the ability to build positive working relationships with customers. Karen is someone with great experience and professional gravitas who clearly understands the operational and development needs of a business. She will always put the customer at the heart of everything she does, and is constantly focused on what is important to her clients. As a highly effective communicator she can quickly gain a grasp of a client’s strategic direction and requirements. She is confident that she has the skills, experience and ‘can do’ attitude to meet your expectations. Right now she is looking for an exciting and rewarding managerial career with an ambitious company.
RELATIONSHIP MANAGER – January 2010 – present
Employers name – Coventry
Responsible for helping and supporting the company to develop business relationships with clients, as well as exceed annual income targets & maximise group income.
- Negotiating mutually profitable business plans with clients.
- Being a central point of information for business relationship relate matters.
- Identifying, acquiring, developing and maintaining customer relationships.
- Delivering excellent customer service.
- Processing a high volume of daily phone calls and email from customers.
- Coming up with ideas to improve customer relationships.
- Planning projects and activities systematically in line with business priorities.
- Maintaining up to date knowledge of competitor activity, products and services.
- Attending and contributing at sales meetings.
- Prospecting new customers.
- Measuring customer satisfaction levels.
- Answering product related questions from customers.
- Keeping in touch with customers through personal visits, telephone calls and correspondence.
- Creating cross sell and up sell opportunities.
- Taking on complex customer issues and resolving them.
- Setting up meetings with new clients.
- Ability to explain complex information clearly and simply.
ASSISTANT RELATIONSHIP MANAGER – May 2008 – January 2010
Employers name – Birmingham
CASHIER – July 2007 – May 2008
Employers name – Birmingham
KEY SKILLS AND COMPETENCIES
- Ability to negotiate and influence both internally and externally.
- Ability to work on own initiative, setting own priorities and working to defined deadlines.
- Using analytical skills to solve complex business problems.
- Superb interpersonal and customer care skills.
- Desire to achieve set targets.
- Plenty of drive, initiative and motivation.
AREAS OF EXPERTISE
Central Birmingham University – Business Management Degree 2003 – 2007
Aston College – HND 2001 – 2003
Coventry School; O levels Maths (A) English (B) Geography (B) Physics (A)
Available on request.
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