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Business Relationship Manager resume 1

 

Maxine Corry
Dayjob Limited
The Big Peg
120 Vyse Street
Birmingham B18 6NF
England
T: 0044 123 456 7890
E: info@dayjob.com


PERSONAL SUMMARY

Maxine has a track record of creating effective and enduring business partnerships. She can identify potential win-win opportunities for customer and her own organization. Is an expert at monitoring customer satisfaction to understand and then relay their needs to the rest of her staff. Has the ability to develop strong, productive and collaborative relationships both internally and with key stakeholders. One of her key strengths is her ability to communicate effectively across organisational, technical and political boundaries. In her current role she is at the front of the company helping it to obtain higher rates of customer retention and satisfaction. On a personal level she is able to review and identify her own training and development requirements. Right now, she is looking to join a company where she will enjoy a financially rewarding career and where she can grow, develop, and be challenged.

 

CAREER HISTORY

BUSINESS RELATIONSHIP MANAGER – Start Date – Present
Employers name – Location
Responsible for serving as a liaison between customers and the company’s upper management.

Duties;

  • Ensuring the company supports the customers’ needs and expectations.
  • Acting as the primary point of contact for business colleagues and clients.
  • Managing the relationships with clients in accordance with pre-set contractual obligations.
  • Analysing business processes to identify opportunities for improvement.
  • Communicating to the IT department on how to improve business relationship performance.
  • Looking out for opportunities for new customer relations.
  • Finding ways to outperform the competition and build up the businesses positive image.
  • Tracking technology trends that could impact customer perception and service provision.
  • Handling and answering client questions and concerns in a timely and professional manner.
  • Providing advice and guidance on a complex range of business relationship issues.
  • Ensuring robust processes are in place to improve business relationships.
  • Training up staff and managers in new customer engagement techniques.
  • Putting forward upselling and cross-selling opportunities to the sales team.
  • Contacting new and existing customers to discuss their needs.
  • Developing and participating in webinars, presentations and events for members.
  • Advising colleagues in the marketing departments on how to improve their effectiveness when dealing with clients.
  • Researching and finding new contacts and markets.
  • Championing a culture of constant organizational evolution within the department.
  • Managing stake-holder relationships related to Business Relationship Management.
  • Communicating with customers regarding their business requirements.
  • Identifying new and emerging business opportunities.

JOB TITLE – Start Date – End Date
Employers name – Location


KEY SKILLS AND COMPETENCIES

Professional

  • Building positive relationships with customers.
  • Partnering with relevant individuals, teams, and organizations to drive value and obtain meaningful results.
  • Ability to work independently and as part of a team.
  • Demonstrable experience of producing reports.
  • Superb IT skills, especially knowledge of core Microsoft Office applications.

Personal

  • Desire to learn and improve performance.
  • High level of integrity and trust worthiness.

 

AREAS OF EXPERTISE

Business engagement
Customer relationships
Market research
Customer service
Leadership skills
Negotiating contracts
Brand building
Communication skills

 

ACADEMIC QUALIFICATIONS

University name  –  Degree details              Study Dates
College name      –  Qualifications                Study Dates
School name       –  Subjects / Grades          Study Dates

 

REFERENCES

Available on request.

 

 


 

 

Business Relationship Manager resume 2

 

Maxine Corry
Dayjob Limited
The Big Peg
120 Vyse Street
Birmingham B18 6NF
England
T: 0044 123 456 7890
E: info@dayjob.com


PERSONAL SUMMARY

An ambitious Business Relationship Manager who can understand the business requirements of a customer and is able to provide services that meet these needs. Maxine has the gravitas needed to identify and improve stakeholder relationships in order to deliver mutually beneficial outcomes. She possesses a strong understanding of measuring operational delivery and uses this to find niches and get results. Ability to build rapport with people across the business whilst retaining a high level of professionalism. Exceptional attention to detail and a thorough approach to planning and implementation. At the moment she works for ……….. in a senior-level position and has been pivotal in creating strategic relationships across the organisation. At work she acts as the primary point of contact between the IT department and key business stakeholders. During her career she has gained a deep understanding of how to use the IT department in building partnerships. A true professional who always behaves in a manner that ensures the dignity of all staff and customers. Currently, would like to join a company that is passionate about creating an environment that is open, ethical, inclusive and socially responsible.

 

CAREER HISTORY

BUSINESS RELATIONSHIP MANAGER – Start Date – Present
Employers name – Location
Responsible for collaborating with senior executives to put together customer engagement strategies.

Duties;

  • Managing a large portfolio of existing business customers.
  • Enforcing a customer first policy.
  • Integrating new technologies into the company’s customer service strategy.
  • Living up to the business relationship manager’s code of ethics.
  • Encourage client participation in company events to facilitate service improvement and relationship building.
  • Identifying emerging technology trends that can be applied to improve current business operations.
  • Analysing feedback and customer satisfaction data to identify weaknesses that need to be addressed.
  • Working with an assigned list of departments and stakeholders to improve interdepartmental relationships.
  • Ensuring that business needs are captured, analysed and translated into effective solutions.
  • Serving as a lead point of contact for all customer account management matters.
  • Coaching senior stakeholders in the development of business cases.
  • Bridging the gap between the IT department and other business units.
  • Liaising closely with sales and marketing teams to create effective strategies.
  • Preparing weekly account management reports and forwarding onto relevant parties.
  • Frequently visiting regional office to get a greater understanding of the challenges faced across the business.
  • Encouraging a harmonious working relationships between staff and customers.

JOB TITLE – Start Date – End Date
Employers name – Location


KEY SKILLS AND COMPETENCIES

Professional

  • Can quickly understand the customers needs.
  • Excellent leadership, interpersonal and communication skills.
  • Keeping up to date with emerging Information Technology.
  • Ability to produce high quality documentation.
  • Outstanding writing, speaking and presenting skills.

Personal

  • Comfortable with both Face to face and virtual meetings.

 

AREAS OF EXPERTISE

Strategic initiatives
Leading People
Product demonstration
Client satisfaction
Change management
Corporate strategy
Account management

 

ACADEMIC QUALIFICATIONS

University name  –  Degree details              Study Dates
College name      –  Qualifications                Study Dates
School name       –  Subjects / Grades          Study Dates

 

REFERENCES

Available on request.

 

 


 

 

Business Relationship Manager resume 3

 

Maxine Curry
Dayjob Limited
The Big Peg
120 Vyse Street
Birmingham B18 6NF
England
T: 0044 121 638 0026
E: info@dayjob.com

PERSONAL SUMMARY

An effective leader who has the professional credibility and commercial gravitas needed to not only engage with client’s at a senior level, but to also then manage those relationships. Maxine can act as the ‘trusted advisor’ who will be the key point of contact for business stakeholders. She can quickly develop knowledge of a client’s business, and gain a real understanding of what they are looking for in a relationship. Aside from this and on a more personal level she is an understanding manager who will always take into consideration her staffs individual’s needs, background and experiences. Right now she is looking for a suitable opportunity to develop a rewarding career with a ground-breaking and ambitious company.

 

CAREER HISTORY

BUSINESS RELATIONSHIP MANAGER – Start Date – Present
Employers name – Location
Responsible for ensuring that the company’s services are being fully utilised to fulfil a client’s requirements.

Duties;

  • Prioritising Business Relationship Management within the company.
  • Identifying the needs of existing and potential customers and then ensuring that appropriate resources are committed to meeting those requirements.
  • Inspiring others to change for the benefit of the business.
  • Representing the business at meetings with clients.
  • Fostering productive relationships between different parts of the business.
  • Acting as the principal point of contact for clients and partners of the business.
  • Working closely with customers to ensure that they are getting the best from the business.
  • Showing team members how to adopt more effective ways or working.
  • Establishing business connections.
  • Quickly gaining an understanding of a client’s business strategies, plans, needs and objectives.
  • Fostering good team spirit and morale within a company.
  • Writing up business proposals.
  • Networking proactively both inside and outside the company.
  • Leading a team by providing them with guidance, motivation and support.
  • Communicating the needs of the business to all relevant staff.

JOB TITLE – Start Date – End Date
Employers name – Location

JOB TITLE – Start Date – End Date
Employers name – Location

 

KEY SKILLS AND COMPETENCIES

Professional

  • Always thinking commercially, focusing on activities that will deliver real value for the company and its clients.
  • Investing time into developing personal relationships.
  • Building and maintaining effective relationships both internally and externally.
  • Analysing new business initiatives.
  • Good stakeholder management skills.
  • Capacity to successfully apply business strategies to resolve seemingly intractable problems.
  • Can work effectively on own or as part of an integrated team.

Personal

  • Listening to, summarising and then drawing conclusions from discussions and meetings.
  • A real team player who goes out of her way to collaborate and work with others.

 

AREAS OF EXPERTISE

Business strategy
Business engagement
Stakeholder management
Building relationships
Creating roadmaps
Change management

 

ACADEMIC QUALIFICATIONS

University name  –  Degree details               Study Dates
College name      –  Qualifications                Study Dates
School name       –  Subjects / Grades          Study Dates

 

REFERENCES

Available on request.

 


 

 

Business Relationship Manager resume:

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