Maxine Curry
The Big Peg
120 Vyse Street
Birmingham B18 6NF
T: 0044 121 638 0026


Maxine can provide a 5 star reception, booking and concierge service to guests before, during and after their stay, so that every guest becomes an ambassador for the hotel. She will ensure an upscale, professional and high class guest service experience to all visitor. With a background in hospitality, she is more than able to make clients feel welcome and ensure their pleasant and comfortable stay. You can rely on her to maintains an active presence in the hotel lobby and assist all guests upon their arrival, during their stay as well as their departure from the hotel. On a personal level she is not afraid to take ownership for potentially challenging guest queries and to then deliver a positive outcome. Right now, she is looking for an opportunity to work within a hotel that will be committed to her personal and career development.



Employers name – Location
Responsible for the operation of the hotel during the night, whist running a night audit and providing a friendly and efficient reception service.


  • Escorting VIP guests to their allocated rooms and explaining the facilities and room features to them.
  • Inspecting the VIP room status and amenities and ensuring they are in good order prior to a guests’ arrival.
  • Welcoming and greeting clients as they arrive at the hotel.
  • Preparing arrival cards and charge cards for the following days arrivals.
  • Clearly explaining room key, location and direction of the room to guests.
  • Recommending local tourist spots, including places to dine, shop and sight-see.
  • Ensuring that all the facilities are available to the guests.
  • Providing a luggage collection and storage service to guests.
  • Upon leaving providing guests with a fully itemised account and explaining any queries.
  • Making sure that the outdoor areas are maintained in a clean and tidy manner that presents the department and property in a professional way.
  • Maintaining the security of the hotel by ensuring that all external doors are locked and secure, and that the CCTV is monitored regularly.
  • Checking payments against cashiers reports for the previous shift.

JOB TITLE – Start Date – End Date
Employers name – Location

JOB TITLE – Start Date – End Date
Employers name – Location




  • Having exceptional knowledge of the local area, and what is going on within the local vicinity and city at any time.
  • Can identify the early stages of a guest’s intoxication and know how to act quickly in this situation.
  • Analyzing customer feedback to identify what needs to be changed to improve things.
  • Good knowledge of Microsoft office, word, excel and outlook.
  • Looking to progress my career within the hospitality industry.


  • Never getting stressed when put under pressure.
  • Able to function effectively in a large team environment.
  • Flexible and open to change.
  • Can remain focused and concentrate for long periods of time.
  • Having a flexible attitude toward my duties and willing to perform tasks outside of my job remit.



Hotel procedures
Online bookings
Luggage collection
Greeting people



University name  –  Degree details              Study Dates
College name      –  Qualifications                Study Dates
School name       –  Subjects / Grades          Study Dates



Available on request.



More Guest Relations Manager templates
Guest Relations Manager CV example
Guest Relations Manager resume template 1


Matching cover letters
Guest Relations Manager cover letter example
Guest Relations Manager cover letter example 1
Guest Relations Manager cover letter example 2


Related CVs
Hotel General Manager resume
Hotel manager CV template
Hotel manager resume template
Hotel receptionist CV sample
Hotel Sales Manager resume


Related cover letters
Hotel manager cover letter
Hotel receptionist cover letter


CRM Manager CV templates
CRM Manager CV template 1
CRM Manager CV template 2
CRM Manager CV template 3
CRM Manager CV template 4


CRM Manager cover letter examples
CRM Manager cover letter example 1
CRM Manager cover letter example 2
CRM Manager cover letter example 3


Relationship manager resumes
Relationship manager resume
Relationship Manager resume 1
Relationship Manager resume 2
Relationship Manager resume 3


Relationship Manager cover letter
Relationship Manager cover letter 1


Customer Service manager resumes
Customer Service manager resume 1
Customer Service manager resume 2
Customer Service manager resume 3


Management CVs
Management CV templates


More resumes
Resume templates