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Another Customer Service Supervisor resume template;


Karen Brown
Dayjob Limited
The Big Peg
120 Vyse Street
Birmingham B18 6NF
T: 0044 121 638 0026
E: info@dayjob.com


A customer-service focused individual who has a strong desire to be a part of an award-winning team. Karen comes to you with a background in ensuring that the needs of customers are always met. She is someone who possess a variety of competencies that set her apart from other candidates, chief amongst these is her ability to contribute to the growth of a business. As a seasoned professional she can handle upset or difficult customers, make decisions under pressure and also lead, coach and mentor staff. Aside from her technical competencies, her pleasant manner and excellent communication skills allow her to provide outstanding customer service in any industry. At the moment she is looking for a suitable position with a company where hard work is rewarded and top performers move up quickly.



CUSTOMER SERVICE SUPERVISOR – January 2010 – present
Employers name – Coventry
Responsible for effectively monitoring staff performance and ensuring that all Customer Service Representatives are fully prepared for the working day.


  • Directly supervising and coordinating the activities of all customer service employees.
  • Standardizing customer service procedures across the company.
  • Training staff on customer service operating procedures.
  • Answering inbound calls and emails from customers.
  • Authorising refunds or other compensation to customers.
  • Identifying areas for improvement.
  • Developing and maintaining productive relationships with all company staff.
  • Assisting with staff hiring, training, support and retention.
  • Writing up accurate records of discussions or correspondence with customers.
  • Coordinating operational activities.
  • Delegating tasks to junior staff.
  • Providing feedback to management concerning possible problems or areas of improvement.
  • Handling face-to-face enquiries from customers.
  • Performing any other job duties as assigned by the management.
  • Completing all necessary paperwork.
  • Resolving escalated customer complaints or disputes.
  • Evaluating the work and performance of staff.

TRAINEE SUPERVISOR – May 2008 – January 2010
Employers name – Birmingham

CASHIER – July 2007 – May 2008
Employers name – Birmingham




  • Able to use appropriate words and tone when dealing with difficult customers.
  • Building customer relationships.
  • Documenting Customer Service processes.
  • Writing up Customer Service training materials.
  • In-depth knowledge of Microsoft Office Excel and Word.
  • Ability to adapt to a flexible schedule.
  • Superb organising and prioritising skills.
  • Fully aware of data protection legislation and confidentiality issues.


  • Excellent oral and written communication skills.
  • Friendly, helpful and knowledgeable.



Customer Handling
Customer Service



Central Birmingham University – Business Degree 2003 – 2007
Aston College – HND 2001 – 2003
Coventry School; O levels Maths (A) English (B) Geography (B) Physics (A)



Available on request.



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