Maxine Corry
Dayjob Limited
The Big Peg
120 Vyse Street
Birmingham B18 6NF
England
T: 0044 123 456 7890
E: info@dayjob.com
PERSONAL SUMMARY
Maxine can mastermind creative ways to deliver an exceptional client experience. She is a patient, empathetic, and passionately communicative individual who is able to build lasting relationships with customers. Possesses a proven track record of maintaining high levels of customer satisfaction in a fast-paced industry. Always acts in a professional manner, using language that aligns with the company’s image. Has a proven track record of leading continuous improvement and driving change in everything she does. In her current role she often deals with customers who are upset or angry. She always remains calm whilst resolving their issues. As part of her duties, she liaises with other members of the company’s management team to create and implement policies and procedures in dealing with customers or clients. At work she has learnt how to lead a team of junior customer service representatives. On a personal level, is empathetic by nature and able to see things from the other person’s point of view. Right now, would like to join a company that will provide her with the skills, support and knowledge needed to succeed.
CAREER HISTORY
CUSTOMER SERVICE – Start Date – Present
Employers name – Location
Responsible for being the first person most customers communicate with when they have a problem.
Duties;
- Interacting with customers and immediately getting to the context of their problem.
- Greeting customers warmly and ascertaining the reason for their calling.
- Identifying and implementing improvements to enhance the customer experience.
- Maintaining lasting relationships with profitable customers.
- Issuing refunds or compensation to customers.
- Attempting to persuade customer to reconsider cancellations.
- Using computers to keep detailed records of dealings with specific customers.
- Giving customers information about products and services.
- Replying to questions raised in chat sessions initiated on the company’s website.
- Raising support tickets to enable tracking and resolution of customer requests.
- Following up with customers to find out if their problem was resolved and taking note of the customer’s suggestions.
- Dealing with after-sales support to customers and requests for refunds.
- Handling questions and concerns with speed and professionalism.
- Communicating with customers through various channels.
- Helping new customers with registration or account creation.
- Collaborating effectively across multiple functions with colleagues.
- Delivering a comprehensive service to enquiring customers.
JOB TITLE – Start Date – End Date
Employers name – Location
JOB TITLE – Start Date – End Date
Employers name – Location
KEY SKILLS AND COMPETENCIES
Professional
- Calming angry callers and customers down.
- Superb phone contact handling and active listening skills.
- Familiar with the software used to connect with customers and gather their information.
- Prepared to work evenings, weekends and unsociable hours.
- Having strong, current knowledge of markets within own area of work.
Personal
- Self-driven, strong-willed and results-oriented with a positive outlook.
- Dedication to customer satisfaction.
AREAS OF EXPERTISE
Customer satisfaction
Customer retention
Resolving queries
ACADEMIC QUALIFICATIONS
University name – Degree details Study Dates
College name – Qualifications Study Dates
School name – Subjects / Grades Study Dates
REFERENCES
Available on request.
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