Maxine Corry
Dayjob Limited
The Big Peg
120 Vyse Street
Birmingham B18 6NF
England
T: 0044 123 456 7890
E: info@dayjob.com
PERSONAL SUMMARY
Maxine always strives towards acquiring new customers and retaining existing ones. She possesses the competencies and traits needed to focus on customer satisfaction. Her key skill is her ability to put herself in her customers’ shoes and advocate for them when necessary. Has the strategic mind-set, along with well-honed eye for detail needed to wrangle with data and customer metrics. In her current role she has become highly familiar with the products and services that her organisation offers. Through her career has gained experience of using a modern service management system. On a personal level has the ability to stay calm when customers are stressed or upset. Additionally, has the pleasant attitude needed to de-escalate potentially hostile customers. Right now, would like to join a company that embraces and respects the collective and unique talents, experience, and perspectives of all its employees.
CAREER HISTORY
CUSTOMER SERVICE – Start Date – Present
Employers name – Location
Responsible for delivering the highest standard of customer experience and safeguarding the company from reputational risk.
Duties;
- Assisting customers with the placement of orders, refunds, or exchanges.
- Monitoring customer satisfaction levels to identify areas for process improvement.
- Dealing tactfully with customers who are upset or angry.
- Following a customer-first attitude and doing everything possible to give customers the best possible experience.
- Managing customers’ accounts in an effective manner.
- Putting callers in touch with someone senior should they need it.
- Receiving and placing customer service telephone calls.
- Identifying and driving process improvements to ensure excellence in customer service.
- Handling face-to-face enquiries from customers.
- Escalating inquiries to the appropriate team, when necessary.
- Dealing with large amounts of incoming calls during the course of a day.
- Troubleshooting problems and seeing them through to resolution.
- Keeping accurate records and documentation of client interactions for training purposes.
- Responding promptly to customer inquiries be it over the phone or by email.
JOB TITLE – Start Date – End Date
Employers name – Location
JOB TITLE – Start Date – End Date
Employers name – Location
KEY SKILLS AND COMPETENCIES
Professional
- Impeccable attention to detail.
- Ability to identify trends and develop options to mitigate risks.
- Have excellent organizational, administrative and problem-solving skills.
- Experience of working in busy call centres.
- Ability to work in a non-office environment.
Personal
- Articulate, smartly dressed and well presented at all times.
AREAS OF EXPERTISE
Negotiation skills
Team work
Resolving disputes
ACADEMIC QUALIFICATIONS
University name – Degree details Study Dates
College name – Qualifications Study Dates
School name – Subjects / Grades Study Dates
REFERENCES
Available on request.
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