Maxine Corry
Dayjob Limited
The Big Peg
120 Vyse Street
Birmingham B18 6NF
T: 0044 123 456 7890


A problem-solver who can naturally increase customer satisfaction, loyalty and retention levels. Maxine will always go the extra mile to engage with people. She understands the value of good communication and goes out of her way to develop her own skills in this department. Has a proven track record of performing effectively in a deadline driven multi-tasking environment. For the last 2 years has worked for ……. where apart from her usual duties she is responsible for providing direction and management support to team members. Possesses detailed knowledge of customer service software, databases as well as tools and in addition to this has the ability to learn new skills quickly. Can operate well in matrix environments where she must work with a wide range of stakeholders. At this stage of her career, she would like to join a company where there is a strong emphasis on career development for the right individuals.


CUSTOMER SERVICE – Start Date – Present
Employers name – Location
Responsible for managing enquiries, making sales, solving problems, and resolving the complaints of clients and customers.


  • Resolving complex client problems or disputes in a professional manner.
  • Communicating courteously with customers by telephone, email, letter and face-to-face.
  • Providing callers with information about the company’s products and services.
  • Handling serious, long-lasting issues with customers.
  • Using telephones to reach out to customers and verify their account information.
  • Being the single point of contact for all enquiries related to company troubleshooting procedures.
  • Investigating and resolving customer complaints then closing support tickets.
  • Managing a large number of incoming calls and emails.
  • Informing customers of deals and promotions.
  • Maintaining customer records by updating their account information.
  • Takin a customer’s payment information and other information such as their address and phone number.
  • Collecting accurate and useful feedback from customers.
  • Giving summarised and detailed information on trends and issues to senior management stakeholders.
  • Teaching other staff members how to deliver a high level of service and build positive customer relationships.
  • Processing orders, forms, applications, and requests.


JOB TITLE – Start Date – End Date
Employers name – Location

JOB TITLE – Start Date – End Date
Employers name – Location




  • Able to deal with complex investigations and resolutions.
  • Have a smart appearance and willing to wear a uniform if required.
  • Can accurately investigate matters to find the cause of a customer’s complaint.
  • In-depth knowledge of customer relationship management (CRM) principles.


  • Confident in challenging bad practice.
  • Well-presented, tactful, and polite.



Presentation skills
Customer relations
Answering questions



University name  –  Degree details              Study Dates
College name      –  Qualifications                Study Dates
School name       –  Subjects / Grades          Study Dates



Available on request.



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