Customer Service Manager CV example 2, online, download, template, recruitment, job application

Maxine Corry
Dayjob Limited
The Big Peg
120 Vyse Street
Birmingham B18 6NF
England
T: 0044 123 456 7890
E: info@dayjob.com

PERSONAL SUMMARY

A superb communicator who can make sure that the needs of customers are being met and exceeded. Maxine will always embed a positive culture of continuous improvement in any operation that she leads. You can rely on her to instil in employees the need to actively listen to customers, be empathetic towards their problems, and be efficient in coming up with solutions. At the moment she works for …….. on a project to create customer loyalty programs to increase revenue and improve client retention. With colleagues she is renowned for identifying and removing roadblocks, so the team is always performing at its best. During her career she has become an expert at promoting excellent customer service throughout any organisation that she has worked for. Aside from her managerial competencies she is a capable leader and influencer who can energise people to consistently perform better. At this stage of her career, she would like to join a company that has an environment where employees feel valuable to the organization.

CAREER HISTORY

CUSTOMER SERVICE MANAGER – Start Date – Present
Employers name – Location
Responsible for ensuring the service team is customer-centric and for building great relationships with customers.

Duties;

Helping customers with their orders and queries via phone, email and live chat.
Planning, prioritizing and delegating work tasks to ensure proper functioning of the department.
Giving training and constructive feedback on a regular basis to customer service staff to ensure the team maximises its contributions to the business.
Training and managing Customer Service Assistants and Representatives.
Handling complex and escalated customer service issues.
Providing timely and well-presented information, plans and reports to management team and others as required.
Onboarding and training up new members of the customer service team.
Helping customers who have been the victim of theft, identity theft, or fraud.
Disciplining staff who are disrespectful to customers or other employees.
Meeting with other managers to discuss possible ways to improve customer service.
Achieving targets, mentoring staff, resolving escalated issues, and motivating the team.
Planning and maintaining the departmental budget.
Identifying and then quickly addressing staff training and coaching needs.
Taking ownership of customers issues and following problems through to resolution.
Keeping detailed and accurate records and document customer service actions and discussions.

JOB TITLE – Start Date – End Date
Employers name – Location

KEY SKILLS AND COMPETENCIES

Professional

Methodical with excellent prioritization skills and attention to detail.
Working with pace, energy and enthusiasm, even when under time pressure.
Good understanding of management practices and techniques.
Excellent verbal and written communication skills.
Experience of using of social media platforms.
Working knowledge of customer relationship management (CRM) tools.

Personal

Trustworthy, reliable, responsible and flexible.
Never backing down from a confrontational situation.

AREAS OF EXPERTISE

Customer engagement
Managing teams
Meeting targets
Supervisory skills

ACADEMIC QUALIFICATIONS

University name – Degree details              Study Dates
College name      – Qualifications                Study Dates
School name       – Subjects / Grades         Study Dates

REFERENCES

Available on request.

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