Maxine Corry
Dayjob Limited
The Big Peg
120 Vyse Street
Birmingham B18 6NF
T: 0044 123 456 7890


Maxine has the strong managerial qualities needed to motivate and guide a team. She possesses a proven record of finding ways to measure customer satisfaction and improve services. Able to create an environment and reward system that will motivate staff to perform at their peak. In her current role, she has improved performance, efficiency, and efficacy through utilising metrics and customer feedback. At work is the go-to person for hiring the best candidates by carefully analysing applications, interviewing candidates, and then making the correct final decision. Has a reputation for knowing her organization’s products inside out and for having detailed knowledge regarding all technical information. Can act as the Customer Ambassador when promoting the company’s commercial interests. During her career she has gained experience of working in offices, restaurants, retail stores and call centres. On a personal level she works well under severe pressure and to handle criticism. Right now, would like to join a reputable company that is an exceptional place to work.



Employers name – Location
Responsible for overseeing a team of 20 customer service representatives and ensuring their performance is up to scratch.


  • Setting customer satisfaction targets and then managing the team to help them meet the targets consistently.
  • Monitoring the progress of customer cases in their company’s tracking system.
  • Ensuring the work environment is compliant with all applicable laws and regulations.
  • Producing reports to that highlight key issues relating and customer service and also have conclusions.
  • Attending and taking an active part in weekly departmental meetings.
  • Utilising technology to handle a high volume of calls.
  • Following pre-set communication procedures, guidelines and policies when talking to clients.
  • Tracking customer complaint resolutions to ensure a satisfactory outcome is achieved for all.
  • Developing loyalty programs to increase customer satisfaction.
  • Coming up with ways to make procedures more time and cost-effective.
  • Maintaining an orderly workflow according to priorities.
  • Forwarding customer feedback onto the product or sales team to improve the organisation’s offerings.
  • Checking product or service availability.
  • Creating and maintaining a culture which attracts, retains, and motivates staff.
  • Contacting customers to give them the results of an update on their call or the results of an investigation.
  • Implementing an effective customer retention program.

JOB TITLE – Start Date – End Date
Employers name – Location

JOB TITLE – Start Date – End Date
Employers name – Location



  • Reading from scripts in a clear voice.
  • Computer literate, with an ability to use Excel to an intermediate level.
  • The ability to develop and execute plans.
  • Experience with both project and customer management.
  • Maintaining a database of customer information.


  • Conducting self, at all times, in a manner which will bring credit to the Company.
  • Resilient and tenacious with a ‘can do’ approach.



Decision making
Taking orders
Customer accounts



University name  –  Degree details              Study Dates
College name      –  Qualifications                Study Dates
School name       –  Subjects / Grades          Study Dates



Available on request.



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