Maxine Corry
Dayjob Limited
The Big Peg
120 Vyse Street
Birmingham B18 6NF
England
T: 0044 123 456 7890
E: info@dayjob.com


PERSONAL SUMMARY

An entrepreneurial Hotel Manager who can hit a hotel’s revenue and room sales objectives. Maxine prides herself on giving all of her customers unbeatable value and a quality experience. She will only ever make decisions that are in the best interests of her hotel and its management. In her current role, she has exceeded all pre-set financial goals through rigorous revenue generation and strategic planning. Through her career she has become an expert at reviewing financial performance and driving cost control across the business. Has in the past worked for independent hotels both nationally and internationally. As a superb communicator she can deal successfully with a wide variety of people from different cultures and backgrounds. On a personal level she is a hands-on manager with the ability to inspire and develop teams to deliver exceptional results. Right now, join a company that that has a collaborative work culture that focuses on enabling its staff success and continuing their personal development.

 

CAREER HISTORY

HOTEL MANAGER – Start Date – Present
Employers name – Location
Responsible for managing all areas of the hotel including its operations, revenue, reservations, food & beverage departments.

Duties;

  • Working to improve the profitability, productivity and efficiency of the hotel.
  • Overseeing front-of-house operations such as the reception, concierge, and reservations areas.
  • Creating an operating environment that assures consistent guest satisfaction.
  • Making reservations, checking-in and checking-out guests as needed.
  • Dealing with any complaints associated with the Hotel.
  • Conducting regular health and safe checks.
  • Liaising with security officers to promote a safe atmosphere for guests and staff.
  • Helping to recruit staff for hard to fill places.
  • Actively supervising 30 employees on a daily basis.
  • Holding regular briefings and meetings with all head of departments.
  • Acting as the final decision maker in the hiring of key staff.
  • Inspecting a minimum of 25 rooms per week and keeping a detailed administrative record.
  • Ensuring that building grounds and signs are well-illuminated.
  • Purchasing goods, services and supplies within established budgets.
  • Chairing monthly revenue meetings with the customer service team and Senior Management team.
  • Ensuring a professional, friendly and courteous service to all guests.
  • Maintaining effective control of revenue and expenditure to achieve optimum financial efficiency.
  • Promoting and marketing the business at every opportunity.
  • Implementing sales and marketing strategies and rates policies.
  • Managing the hotel’s online presence and putting special offers and promotions on social media platforms.
  • Planning detailed work schedules for individual staff and teams as a whole.

JOB TITLE – Start Date – End Date
Employers name – Location

JOB TITLE – Start Date – End Date
Employers name – Location


KEY SKILLS AND COMPETENCIES

Professional

  • Maximising food and beverage sales by cross and upselling.
  • Using P&L to pinpoint areas of improvement for cost control.
  • Strong understanding of P&L, Forecasting & Accounts.
  • Meticulous attention to detail and never missing anything.
  • Planning and organizing the work of others.
  • Applying a common-sense approach to problem solving.
  • Experience of liaising with internal and external stakeholders.

Personal

  • Resilient and driven to get things right first time.
  • Professional in appearance and demeanour.

 

AREAS OF EXPERTISE

Change management
Hotel management
Competitor analysis
Market penetration
Building security
Site maintenance
Guest satisfaction
Food safety

 

ACADEMIC QUALIFICATIONS

University name  –  Degree details              Study Dates
College name      –  Qualifications                Study Dates
School name       –  Subjects / Grades          Study Dates

 

REFERENCES

Available on request.

 

 

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