Maxine Corry
Dayjob Limited
The Big Peg
120 Vyse Street
Birmingham B18 6NF
England
T: 0044 123 456 7890
E: info@dayjob.com


PERSONAL SUMMARY

Maxine is a results orientated Hotel Manager with a customer centric focus. She can ensure that all areas of the hotel environment run smoothly and work together successfully. For the last 2 years has worked for ………., where she has full commercial accountability for budgeting and financial control as well as the day-to-day management of the hotel. At work she strives to deliver a consistently great service at every contact point the hotel guest encounters. During her career has been employed by large chains, multinational hotel groups and luxury hotels.  Aside from her managerial competencies, she is someone who embraces change and innovation. Has extensive experience of operating in a luxury service environment where the guests are very demanding. Possesses the communication skills needed to develop a sense of morale and team spirit with a diverse group of employees. At this stage of her career would like to join a reputable company which believes that everyone is unique and there should be no barriers to entry and no limits to ambition.

 

CAREER HISTORY

HOTEL MANAGER – Start Date – Present
Employers name – Location
Responsible for the day-to-day management of a hotel and its staff.

Duties;

  • Identifying ways to improve Guest Satisfaction.
  • Reviewing customer feedback on social media to find out where things are going wrong.
  • Delivering and maintaining exceptional levels of customer service.
  • Working with team members to create personal development plans.
  • Managing and tracking the hotel’s inventory.
  • Maintaining accurate statistical and financial records.
  • Checking to see that towels, sheets, blankets and bedspreads do not have stains or tears.
  • Planning maintenance work, events and room bookings.
  • Promoting the equality, diversity, rights and responsibilities of staff at all times.
  • Making sure that everything in the rooms work.
  • Assisting in evaluating the performance of all employees.
  • Delegating duties as and when necessary and appropriate.
  • Maximising the use of all distribution channels to ensure book-ability and market penetration.
  • Keeping guest information safe and secure.
  • Supporting, coaching and mentoring each departmental manager.
  • Scheduling maintenance and repairs in individual rooms and common areas.
  • Inspecting facilities on a daily basis to ensure strict compliance with health and safety standards.
  • Welcoming and registering guests once they arrive.
  • Ensuring that staff are well groomed and wearing smart uniforms.
  • Defining the staff rota and working around holiday absences.

JOB TITLE – Start Date – End Date
Employers name – Location

JOB TITLE – Start Date – End Date
Employers name – Location


KEY SKILLS AND COMPETENCIES

Professional

  • Superb multi-tasker who can manage several requirements and projects at one time.
  • Experience working in multicultural environments.
  • Knowledge of food, food hygiene including HACCP and food preparation.
  • Able to perform well under stress.
  • Identifying staff learning needs and taking steps to rectify them.
  • Can operate at all levels of a hotel.

Personal

  • Using initiative, problem-solving and negotiation skills to get round difficult issues.

 

AREAS OF EXPERTISE

Front office
Sales plans
monitoring budgets
Reservations
Managerial tasks
Food services
Housekeeping

 

ACADEMIC QUALIFICATIONS

University name  –  Degree details              Study Dates
College name      –  Qualifications                Study Dates
School name       –  Subjects / Grades          Study Dates

 

REFERENCES

Available on request.

 

 

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