Guest Relations Manager CV example, Duty, hospitality, New York, San Francisco, America, template

Maxine Curry
Dayjob.com
The Big Peg
120 Vyse Street
Birmingham B18 6NF
England
T: 0044 121 638 0026
E: info@dayjob.com

PERSONAL SUMMARY

A capable Guest Relations Manager who makes sure that all visitors leave her Hotel fully satisfied. Maxine does this by establishing and developing personal contact with all her guests in a way that enhances their feelings of comfort, warmth and care throughout their stay. She will bring your hotels brand promises to the forefront of the guest service delivery. Furthermore, you can rely on her to take every opportunity to upsell the hotels facilities to guests. In her current role she ensures that each part of the reception area has been carefully created to reflect the fascinating history and ambience of the hotel. As someone who has already identified her career direction she is keen to join a reputable hotel like ours where she can build a long-term career.

CAREER HISTORY

GUEST RELATIONS MANAGER- Start Date – Present
Employers name – Location
Responsible for leading a team of 5 staff members whose job it is to look after the hotels guests throughout their stay.

Duties;

Having a physical presence at the front desk until all guests have gone to their rooms.
Forming a strong relationship with guests through offering them a modern and intuitive service.
Giving the morning shift a detailed handover of any guest related or maintenance issues.
Informing clients of the hotels services, including breakfast and dining options.
Maintaining regular contacts with the guests during their stay.
Ensuring that, whenever possible, guests receive personal recognition.
Taking messages for guests and then ensuring these messages are delivered or forwarded promptly.
Exchanging foreign currency in accordance with the hotel policies and using the correct exchange rate.
Overseeing the work of the night cleaner and ensure all areas are being cleaned to the required standard.
Investigating and responding to guest comments and complaints in a professional and timely manner.

JOB TITLE – Start Date – End Date
Employers name – Location

KEY SKILLS AND COMPETENCIES

Professional

Enjoy working in a fast paced environment while leading from the front.
Acting as the lobby host to meet and greet guests.
Have a naturally warm and Generous personality.
Remaining calm whilst working under pressure.
Possess the proven ability to lead a team.
Have excellent communication skills.

Personal

Getting things done on time.
Punctual and never late for work.
Articulate when conversing with people from all social backgrounds.
Never discriminating against people because of their social status, race or religion.
Always having the right answer for a work related question.

AREAS OF EXPERTISE

Customer service
Bill preparation
Hospitality service
Upselling
Hitting Targets

ACADEMIC QUALIFICATIONS

University name – Degree details Study Dates
College name – Qualifications Study Dates
School name – Subjects / Grades Study Dates

REFERENCES

Available on request.

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