Guest Relations Manager CV example, tips, hospitality, 2025, guide

A strong well written CV maximizes your chances of winning an interview.

As it is your first opportunity to create a favourable impression on a potential employers, your CV has to be picture perfect. For maximum effect it has to focus on the most in-demand skills and qualifications that employers seek.

Bear in mind that employers are inundated with CVs, resulting in time constrained hiring managers having to make on the spot decision on and CV their reading. Jobseekers therefore have to get straight to the point by summarising their most relevant work experience, education and skills.

By: Iejaz Uddin – Updated 12 July 2025

Page overview

Guest Relations Manager CV examples
How to write a Guest Relations Manager CV
CV structure
Contact details
Personal summary
Guest Relations Manager work experience
Skills
Education section

Guest Relations Manager CV example

Maxine Curry
Dayjob.com
The Big Peg
120 Vyse Street
Birmingham B18 6NF
England
T: 0044 121 638 0026
E: info@dayjob.com

PERSONAL SUMMARY

A capable Guest Relations Manager who makes sure that all visitors leave her Hotel fully satisfied. Maxine does this by establishing and developing personal contact with all her guests in a way that enhances their feelings of comfort, warmth and care throughout their stay. She will bring your hotels brand promises to the forefront of the guest service delivery. Furthermore, you can rely on her to take every opportunity to upsell the hotels facilities to guests. In her current role she ensures that each part of the reception area has been carefully created to reflect the fascinating history and ambience of the hotel. As someone who has already identified her career direction she is keen to join a reputable hotel like ours where she can build a long-term career.

CAREER HISTORY

GUEST RELATIONS MANAGER- Start Date – Present
Employers name – Location
Responsible for leading a team of 5 staff members whose job it is to look after the hotels guests throughout their stay.

Duties;

Having a physical presence at the front desk until all guests have gone to their rooms.
Forming a strong relationship with guests through offering them a modern and intuitive service.
Giving the morning shift a detailed handover of any guest related or maintenance issues.
Informing clients of the hotels services, including breakfast and dining options.
Maintaining regular contacts with the guests during their stay.
Ensuring that, whenever possible, guests receive personal recognition.
Taking messages for guests and then ensuring these messages are delivered or forwarded promptly.
Exchanging foreign currency in accordance with the hotel policies and using the correct exchange rate.
Overseeing the work of the night cleaner and ensure all areas are being cleaned to the required standard.
Investigating and responding to guest comments and complaints in a professional and timely manner.

JOB TITLE – Start Date – End Date
Employers name – Location

KEY SKILLS AND COMPETENCIES

Professional

Enjoy working in a fast paced environment while leading from the front.
Acting as the lobby host to meet and greet guests.
Have a naturally warm and Generous personality.
Remaining calm whilst working under pressure.
Possess the proven ability to lead a team.
Have excellent communication skills.

Personal

Getting things done on time.
Punctual and never late for work.
Articulate when conversing with people from all social backgrounds.
Never discriminating against people because of their social status, race or religion.
Always having the right answer for a work related question.

AREAS OF EXPERTISE

Customer service
Bill preparation
Hospitality service
Upselling
Hitting Targets

ACADEMIC QUALIFICATIONS

University name – Degree details Study Dates
College name – Qualifications Study Dates
School name – Subjects / Grades Study Dates

REFERENCES

Available on request.

How write a Guest Relations Manager CV

Job searching is all about presenting yourself favourably to a potential employer. This is something that is done through a CV. For a Guest Relations Manager role, employers want to see your track record of providing flawless, upscale, professional and high class guest service experiences to visitors.

To start the CV writing process you’ve got to firstly research the target role and try to understand everything there is to know about it. Once you have this information and know what the employer wats from candidates, you can give it to the in your CV. This is the tricky bit that many candidates struggle with.

In this detailed guide you’ll learn how to write up a detailed CV that showcases your ability to respond to guests needs and anticipate their unstated ones.

Guide overview:

CV structure
Contact details
Personal summary
Guest Relations Manager work experience
Skills section
Education
Hobbies and interests

CV structure

A CV starts with a blank page, you as the candidate have to give this a structure that can be easily navigated by a reader. This is called the layout and is important to how the CV looks and ‘feels’.

The layout you use depends on the length of your CV, which in turn depends on your experience and the job you are applying for. Having said there are a number of basic sections that must be included and certain rules that should be followed.

Any layout you choose should use subtitles to break up the text and white space to prevent it from looking congested.

This is how to structure your Guest Relations Manager CV:

Name and contact details
Personal profile
Key skills
Work experience
Education

Contact details

Never forget to add your contact details so interested employers can get in touch with you as soon as possible. If a recruiter wants to reach you, make it as easy as possible for them to do this.

Always add your full name, job title, phone number, email and mailing address at the top of your CV. These can be on the left side, right side or centre of your page, anywhere where they can be quickly spotted.

It’s also OK and optional to add a link to your LinkedIn profile, personal website or a portfolio page that has examples of your work. Indeed, if they are relevant to the job you want then it’s advisable to include them any of these.

At the very least, include:

Your full name
Professional title
Phone number
Email address
Your current job title (if it’s relevant)

Guest Relations Manager CV personal summary

Also known as a career summary or statement, it is a brief introductory paragraph that sits at the top of your CV and which highlights a candidate’s key skills, work experience, and future ambitions.

As it’s the first thing a recruiter reads, it enables potential employers to quickly determine your suitability for the job. For maximum effect, try to use words that are mentioned as necessary skills in the job description, and which resonate with the desired role and overall industry.

How to write a winning personal summary

Guest Relations Manager work experience

Employers want to know who you worked for, what you did and how you did it. Tell them all of this in your work experience section. Use this section to prove to potential employers that you have what they want by showing them your past successes.

Write this in reverse chronological order, meaning you should start with the most recent roles and work backwards. Give them your employers name, job title, date started and date finished. Follow this with details of your most relevant duties and accomplishments in bullet pointed sentences.

Skills section

Within this section you have the opportunity to summarise your ability to make guests feel welcome and ensure their pleasant and comfortable stay. It’s here that you shine a light on those skills and competencies that you have and which the recruiter wants.

Stands out from other candidates by tailoring your skills to in the hospitality field, emphasizing expertise in areas like customer service, client development and relationship management. For many jobs skills are only valid if they are measurable, so try to quantify those you have through examples, percentages and statistics.

Skills to show in your CV

Dealing with all enquiries in a courteous and professional manner.
Knowledge of the bookings, luggage collection, storage and check-in/check-out processes.
Ability to resolve guest issues in a timely and accurate manner.
Overseeing the entire check-in and check-out procedures, including reservations and financial transactions.
Training up guest relations team members on hospitality best practices.

Education section

The CV education section can serve to back up your experience and technical capabilities as well as fill in gaps in your work history. It can also show that you have the formal qualifications to work in the industry.

Give details of any degrees, diplomas, GCSE’s and training you have received. Include the college, school, or university you attended along with your grades and enrolment dates.

Usually, this section will be positioned at the bottom of the CV, as work experience and skills are generally considered more important.

More Guest Relations Manager templates
Guest Relations Manager resume template
Guest Relations Manager resume template 1

Matching cover letters
Guest Relations Manager cover letter example
Guest Relations Manager cover letter example 1
Guest Relations Manager cover letter example 2

Hostess CV example

Related cover letters
Hotel manager cover letter
Hotel receptionist cover letter

CRM Manager CV templates
CRM Manager CV template 1
CRM Manager CV template 2
CRM Manager CV template 3
CRM Manager CV template 4

CRM Manager cover letter examples
CRM Manager cover letter example 1
CRM Manager cover letter example 2
CRM Manager cover letter example 3

Relationship manager resumes
Relationship manager resume
Relationship Manager resume 1
Relationship Manager resume 2
Relationship Manager resume 3

Relationship Manager cover letter
Relationship Manager cover letter 1

Customer Service manager resumes
Customer Service manager resume 1
Customer Service manager resume 2
Customer Service manager resume 3

Management CVs
Management CV templates

More CVs
CV template