Guest Relations Manager resume template 1, hotel, coordinator, sample, agency, browse jobs, vacancy

Maxine Curry
Dayjob.com
The Big Peg
120 Vyse Street
Birmingham B18 6NF
England
T: 0044 121 638 0026
E: info@dayjob.com

PERSONAL SUMMARY

Maxine will always be in the right place at the right time to support guests and ensure their experience is seamless. She can play a key role in the arrival and stay of guests, making sure they enjoy uplifting moments and inspirational service throughout their stay. Her key strength lies in her ability to respond to guests needs and anticipate their unstated ones. As a true professional she regularly takes part in professional development programs to enhance her knowledge and skills relating to this position. On a personal level she can deal with any situation that may arise with positivity and enthusiasm. Right now, she would like to join a hotel that has an engaging work environment where the little things are celebrated along with the major milestones.

CAREER HISTORY

GUEST RELATIONS MANAGER- Start Date – Present
Employers name – Location
Responsible for managing the day to day running of the guest relations department by carrying out reception duties, sorting post, keeping stationery, answering the phone, and signing in all visitors.

Duties;

Advising senior management of any major incident as per the emergency contact sheet.
Resolving guest issues in a timely and accurate manner.
Assisting hotel guests efficiently, courteously and professionally.
Greeting guests upon arrival and bidding farewell to them upon departure.
Ensuring that the reception and guest areas are well stocked with stationery and presentation information.
Carrying out regular floor checks.
Delivering any room service orders.
Maintaining organised filing systems relating to bookings and the booking system.
Ensuring that the night audit is run accurately and in line with SOP’s.
Assisting with check-in and check-out as and when required.

JOB TITLE – Start Date – End Date
Employers name – Location

KEY SKILLS AND COMPETENCIES

Professional

Finding creative ways to deliver guest experiences that are distinctive.
Customer focused and have a commitment to delivering exceptional levels of guest service.
Knowledge of specialist hotel management software.
Fire warden experience.
Maintain consistently high service standards.
Always looking for ways to exceed guest expectations.

Personal

Behaving in a friendly, courteous and professional way at all times.
Never losing her cool with demanding guests.
Always having a smile on her face and never a frown.
Smartly and professionally dressed in a was that sets an example to others.
Team player who is able to get along with work colleagues.
Able to get along with people from other cultural, racial, and ethnic groups, and keen to learn from them.

AREAS OF EXPERTISE

Admin processes
Answering queries
Dining
Guest complaints
Conflict resolution

ACADEMIC QUALIFICATIONS

University name – Degree details Study Dates
College name – Qualifications Study Dates
School name – Subjects / Grades Study Dates

REFERENCES

Available on request.

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