A good resume can make you VISIBLE, a bad one can make you invisible.

Most people think that a resume is there to get them a job. That’s wrong, it’s there to get them an interview and it should be written with that aim in mind. It should do this by creating a good impression of them, communicating a positive message, and identifying them as the best candidate for the job.

Want to write an interview winning resume?
If so, you’ve come to the right place. This page will help you to write a attention grabbing one by giving you free access to eye catching examples, expert tips and practical resources that will show you how to address the needs of the employers and the requirements of the job.

Our professionally written samples will show you how to lay out your skills, qualifications and achievements in a manner that makes you stand out. They will give you an idea of how to not only impress Hiring Managers with your experience and qualifications but also by showing off your writing skills and enthusiasm.

About Medical Assistants
Medical Assistants are a Physician’s right hand man, or woman. They relieve Physician’s and other healthcare professionals of their non-medical duties. Leaving them to concentrate on the clinical aspects of their practice and allowing them to give their full attention to their patients, or to any other task they need to focus on. A Medical Assistants aim is to make life easier for both Physicians and patients by simplifying administrative headaches, and by managing the vast complexities of patient care. Although their duties and responsibilities are mostly uniform, the job description varies based upon the setting they work in, which could be in places such as a Hospital or a mobile clinic etc. They are often one of the first people the patient will interact with. As a happy patient makes a happy physician, it’s important that Medical Assistants aim to treat their patients as they would want a member of their own family treated. The best way to do this is to ensure that the patients’ experience is as positive as possible.

In your Medical Assistant resume show that you are;

  • Interested in people and have a desire to care for the sick and injured.
  • Highly motivated, work well under pressure, and able to multi task.

Show that you can:

  • Support professional medical staff by providing administrative support for their roles.
  • Interview patients to obtain their medical information.
  • Prepare patients for examination.
  • Maintain accurate medical records.
  • Write up professional correspondence (emails and letters).
  • Search for and find medical information.

Show you have:

  • Exposure to the healthcare sector.
  • A warm and caring nature.
  • Knowledge of equipment sterilization, and the ordering, inventory, and stocking of medical supplies.

More Medical Assistant resume examples
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Medical Assistant courses in the USA
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MEDICAL ASSISTANT QUIZ  (Answers at the bottom)

This quiz has been developed to give you a Medical Assistant practise test. It asks you questions which are similar to the ones that you will be asked in ‘real’ Medical Assistant course quizzes. In these tests you will be asked a series of questions, with each one having a set of multi choice answers.

Mock tests such as these are an excellent way for you to assess whether you have attained the necessary knowledge to be ready to take on a Medical Assistant course. There is also mounting evidence which suggests that students who take quizzes can learn faster than those who simply study.

You do not need to sign up or register to take part in this test, so you can start straight away.


Multiple choice questions

Question 1
To protect the confidentiality and rights of patients, where should a Medical Assistant conduct interviews with patients?

A.     In a private place where no one else can hear the conversation.
B.     At the reception desk in earshot of other patients.
C.     At the main entrance of the medical practice.
D.     In the patient waiting room.


Question 2
To establish that a medical practice has the administrative and clinical supplies it needs to properly function, which of the following should a Medical assistant create?

A.     Inventory Control System.
B.     Recorder Point.
C.     A simple list of all the supplies in the office.
D.     A file called supplies in the filing cabinet.


Question 3
In the main reception area, the computer screen of a PC used by the Medical Assistant should NOT be…;-

A.     Facing the front of the waiting area, where it can be viewed by the general public.
B.     Facing the inside of the reception area where it can only be viewed by the Medical Assistant and authorised staff members.
C.     Only viewable by the authorised medical and administrative staff.


Question 4
What is the abbreviation for nothing by mouth;

A.     NAD
B.     NPO
C.     NAS
D.     NDI


Question 5
In a place of work, the best way to dry your hands after washing them is to;

A.     Use a cotton towel.
B.     Just shake excess water away.
C.     Use an air dryer.
D.     Use a paper towel.


Question 6
What is Hydrocortisone used to control;

A.     Backpain.
B.     Inflammation.
C.     Headaches.
D.     Insomnia


Question 7
In a place of work what is the correct way to wash your hands?

A.     Place your hands under running cold water and then dry them with a cloth towel.
B.     Rub soap between your hands to create a lather and then use warm running water to rinse them and paper towel to dry them.
C.     Wet a towel and then use it to wipe your hands.


Question 8
What is the reason for drying your hands after washing them?

A.     So that you don’t drip water everywhere.
B.     Because germs and bacteria are more easily spread with wet hands.
C.     Your hands are slippery when wet, and you will not be able to hold kitchen utensils properly.


Question 9
What does “white-coat syndrome” mean?

A.     A situation in a clinical setting where the patient exhibits a blood pressure level above the normal range.
B.     When a patient feels dizzy and faints.
C.     When a patient sees a doctor in a white coat and then pays them an undue amount of respect.
D.     A gathering of healthcare professionals who all wear white coats.


Question 10
What does PHI stand for?

A.     Protected Health Instructions
B.     Protected Health Insurance
C.     Protected Health Information
D.     Private Health Insurance


Question 11
What does PHI refer to?

A.     The amount of medical insurance a patient has.
B.     It is a record of a patient’s weight and height.
C.     A set of procedures a Medical Assistant must follow.
D.     It refers to a patient’s personal details, medical history, test results, insurance information and other data relevant to their care.


Question 12
When a patient is hyperventilating, what does that mean;

A.     They are over breathing, meaning they are breathing more quickly than normal.
B.     They are thirsty.
C.     They are full of energy and hyperactive.
D.     They are unresponsive and confused.


Question 13
What does CPR stand for?

A.     Clinic Performance Report
B.     Cardiopulmonary Resuscitation.
C.     Complete Patient Review
D.     Comprehensive Patient Resuscitation


Question 14
You suspect that a patient is having a heart attack, which of the following should you do;

A.     Get them to lay down on the floor face down.
B.     Encourage them to do stretching exercises.
C.     Try to make them comfortable by getting them to sit down in a position where their head and shoulders are supported.
D.     Help them up and then get them to walk around.


Question 15
A patient has cut their leg and is bleeding severely, what do you do?

A.     Place the would under running water.
B.     Apply direct pressure over the wounded area to control the flow of blood.
C.     Let the blood drain out until it stops by itself.
D.     Put a small plaster on the wound.


Question 16
You find a unresponsive patient lying unconscious on the floor, what is the first thing you should do?

A.     Turn them over and immediately begin CPR on them.
B.     Pour water on their face to try to wake them up.
C.     Dial the emergency services and call for an ambulance.
D.     Check that their airway is clear and not obstructed, if it is then tilting their head and lifting their chin to open the airway.


Question 17
You come across a patient lying on the floor with a suspected broken leg, what should you do?

A.     Ask them to move their injured leg so you can gauge the extent of their injuries.
B.     Support the injured leg using a cushion of some clothing.
C.     Encourage them to get up and walk around.
D.     Put cold ice on the injured leg.
True or false questions


Question 18
A prescription for a controlled drug must have a doctor or physician’s authorisation and signature on it.
True or false.


Question 19
A drug used to reduce fever and control a patient’s temperature is called a Antipyretic.
True or false.


Question 20
In a healthcare setting a member of staff cannot carry out a medical procedure on a patient until a doctor obtains their informed consent.
True or false.



Question 1
A.     In a private place where no one else can hear the conversation.

Question 2
B.     Recorder Point

Question 3
A.     Facing the front of the waiting area, where it can be viewed by the general public.

Question 4
B.     NPO

Question 5
D.     Use a paper towel.

Question 6
B.     Inflammation.

Question 7
B.     Rub soap between your hands to create a lather and then use warm running water to rinse them and paper towel to dry them.

Question 8
B.     Because germs and bacteria are more easily spread with wet hands.

Question 9
A.     A situation in a clinical setting where the patient exhibits a blood pressure level above the normal range.

Question 10
C.     Protected Health Information

Question 11
D.     It refers to a patient’s personal details, medical history, test results, insurance information and other data relevant to their care.

Question 12
A.     They are over breathing, meaning they are breathing more quickly than normal.

Question 13
B.     Cardiopulmonary Resuscitation, a procedure used to help restore a heartbeat or breathing in patients.

Question 14
C.     Try to make them comfortable by getting them to sit down in a position where their head and shoulders are supported.

Question 15
B.     Apply direct pressure over the wounded area to control the flow of blood.

Question 16
D.     Check that their airway is clear and not obstructed, if it is then tilting their head and lifting their chin to open the airway.

Question 17
B.     Support the injured leg using a cushion of some clothing.

Question 18

Question 19

Question 20



Trying to decide what to include in a resume is one of the hardest parts of writing one. To help you in this matter we have put together a list of well written examples that should make your life easier.


Here is a list of well written Personal Summary’s that will give you an idea of how to write your own interview winning ones.

Example 1
A polite, efficient and helpful Medical Assistant who can support the financial, operational and clinical aspects of a busy healthcare practice. (Your name) will do anything possible to make her patients happier and a physician’s life easier. She has the ability to guide medical and administrative practices to reach their maximum potential with respect to clinical, operational, and financial outcomes. As a true professional she is a passionate best practice advocate who possesses extensive face-to-face customer service experience, and who has the ability to make patients feel special. She never underestimates the value of a smile and a warm welcome, and always go out of her way to give both to people. On a personal level, she has a professional, friendly telephone manner that quickly puts people at ease and makes them more receptive to suggestions.

Example 2
A capable and hard working Medical Assistant who shows up every day to achieve the impossible. (Your name) has the ability to deal with the enquiries, concerns and complaints of patients and their families. She has a passion to serve others and an ability to pleasantly surprise her work colleagues by doing something above and beyond their expectations. You can rely on her to keep your administrative and clinical operations running smoothly no matter what arises. Her skills are fully customizable and can be tailored to fit your practice. As a true professional the patient’s health, welfare and recovery is at the heart of everything that she does.

Example 3
A focused and competent Medical Assistant who will always put your patients care, welfare and journey at the heart of everything that she does. (Your name) is someone who will always concentrate on those tasks that will have the biggest positive impact on your practice. She is fully certified and has extensive formal training in the field of health service provision. In her current role, she provides objective advice, expertise and specialist skills across all areas of the practices operation, with the ultimate aim of maximising operational performance. At work, she has built up a reputation for using specialist software to capture patient demographics, schedule appointments, perform billing tasks, and generate informative reports. On a personal level, she has a professional and friendly manner that quickly puts people at ease and makes them more receptive to suggestions.

Example 4
(Your name) has the ability to make sure everything is running smoothly in your clinic and office. She has a ‘it’s up to me to make it happen’ attitude, and is someone who can be trusted to accomplish a job with a minimum expenditure of time and effort. As a true professional she can quickly understand the mindset and point of view of an individual patient. In her current role, she provides her senior colleagues with a full list of medical office support services, that allows them to focus on what you want to do, which is to practice medicine. At work, she has gained a reputation for reviewing existing processes and procedures to help ensure their relevance, accuracy and compliance. On a personal level, she is someone who can sincerely empathize with the patient and try to solve problems on their behalf.

Example 5
(Your name) can handle schedules for multiple physicians, offices and patients. She is an expert at developing those time-saving resources that help drive practice efficiencies. In her drive for excellence she even considers the things you can’t physically see when walking through the front door of a medical practise. During her career, she has gained experience of working in hospitals, outpatient clinics, and other healthcare facilities. Without wishing to sound boastful she is confident in her ability to quickly become a valuable member of any existing team. You can rely on her to meet patient expectations in areas of timeliness, quality and consistency. On a personal level, she has a winning attitude and shows it, even over the phone.

Example 6
A self-starting individual who has the ability to make things happen and to make patients feel in control. (Your name) is very good at developing working practices that will deliver an effective clinical and administrative service to patients. She is someone who can quickly familiarise herself with new ways of working and can be relied upon to treat patients right and create an appealing environment for them. In addition to this, she is an expert at facilitating communication between the patient and other health care professionals. During her career, she has gained extensive experience of working in different locations, specialties, and practices and also of partnering with doctors, physicians, dentists and nurses. All of this experience has given her the ability to improve the trajectory of a practice


Below are examples of the types of duties relevant to a Medical Assistant position.

  • Acting as a point of contact for patients in relation to procedures, appointments, admission and results.
  • Performing routine clinical and administrative duties under the direct supervision of a physician or other health care professional.
  • Answering the telephone on behalf of the medical team, then ensuring correct messages are taken and distributed accordingly.
  • Responding proactively and promptly to enquiries received from patients, medical staff, multi-disciplinary teams and other internal and external contacts.
  • Send out appointment reminders to patients.
  • Screening unwanted sales calls.
  • Arranging for hospital admissions and laboratory services.
  • Helping patients to fill out various administrative forms.
  • Communicating and explaining medical issues to patients and their families.
  • Obtaining a patient’s name, address and contact information, birthdate, employer, and insurance information.
  • Managing both incoming as well as outgoing mail, distributing and actioning as necessary.
  • Locating medical notes, obtaining copies of clinical letters and producing clinic lists.
  • Keeping a track of clinical appointments.
  • Helping physicians with routine duties like medication refills, messages and seeing patients.
  • Locking the office up at the end of a day, switching the lights off and setting the alarm system.
  • Cross checking medical bills to make sure they are paid.
  • Creating and maintaining a data base for patient records.
  • Registering new patients with the practice and arranging their admission.
  • Bringing to the attention of the appropriate medical staff all test and investigation results.
  • Arranging where necessary translators for non-English speaking patients and/or sign interpreters for those with hearing impairments.
  • Ensuring that the waiting room, front desk and break rooms are kept clean and well maintained.
  • Being the point of contact for all office related issues.
  • Organising the catering and refreshments for medical staff office meetings.
  • Opening and then closing the office at the start and finish of the working day.
  • Facilitating the admission, discharge and transfer of patients.
  • Explaining office procedures to new or junior members of staff.
  • Using an electronic calendar to manage the appointments of doctors and medical staff.
  • Handling administrative requests from members of the healthcare team.
  • Maintaining the healthcare providers profile on social media platforms.
  • Making photocopies of documents and then distributing them.


Below are examples of the various types of skills relevant to a Medical Assistant role, that you could include in a CV or Resume.

Administrative skills

  • Proofreading important documents.
  • Assisting patients in filling out insurance forms.
  • Maintaining office equipment such as photocopiers and computers.
  • Excellent grammar, spelling, punctuation and simple mathematical skills.
  • Audio-typing, photocopying, and filing of all correspondence.
  • Using Microsoft Office software to produce emails, letters and spreadsheets.
  • Colour coding files to make it easier for other office staff to quickly find documents.
  • Preparing correspondence and documents from digital dictation.
  • Screening visitors and telephone calls.
  • Informing healthcare professionals of all legislative changes in their areas of responsibility.
  • Keeping all patient data at your fingertips.
  • Can type 50 words per minute or more with very little error.
  • Using color-coding to track and manage patients, physicians, and appointment status.
  • Keeping all important records, notes and uploaded documents in one place so they are quickly accessible and available 24/7.

Clinical skills

  • Administering medications under direction of a supervising physician.
  • Instructing patients in areas such as general care, medicinal procedures and special diets.
  • Arranging for the processing of samples and units of blood.
  • Recording refrigerator/freezer temperatures on a daily basis and informing senior staff of any discrepancies.
  • Taking a patient’s blood pressure, temperature, pulse, respiration and weight.
  • Interviewing patients and asking them questions about their health and medical history.
  • Ensuring that patient and medical samples are properly labelled.
  • Observing a residents’ health concerns and reporting abnormalities to the charge nurse.
  • Using lifting and mobilising aids to move patients around.
  • Changing bed linen.
  • Physically examining patients.
  • Transporting patients around using wheelchairs.

Diary Management
Demonstrate your ability to manage the Doctors diary to ensure the smooth running of appointments and daily schedules. Here are some examples;

  • Managing a Physicians diary via a secure online management system so they can quickly book, change or just check an appointment.
  • Enabling doctors to view their appointments in real-time through any PC or handheld device.
  • Ensuring that the diary system doesn’t book over any existing appointments.
  • Immediately alerting physicians via text or email of all new and updated appointments.
  • Helping reduce the number of missed or forgotten about appointments by using the diary system to send out reminders.

Medical Billing
Effective billing and collections is key to a profitable practise and the livelihood of any modern healthcare operation. Therefore, show that you can be relied upon to work hard to get every dollar that is owed to the practice. Here are some examples;

  • Handling all patient related billing inquiries.
  • Staying on top of collections with up-to-date payment audits.
  • Helping collect outstanding revenue and maintaining positive cash flow.
  • Making sure that the practice receives full reimbursement on claims from insurance companies.
  • Ensuring that payments are posted against the patient account as soon as they are received.
  • Working with patients to resolve any questions or problems.
  • Providing billing and collections services for most physician specialties.
  • Creating easy-to-understand patient statements, broken down by visits.
  • Generating invoices for each of your clients from within the system, then automatically storing a copy with their records.
  • Preparing invoices at the time of service.
  • Taking payments in the form of cash, cheques or credit cards.
  • Processing any refunds due to patient.

Office Expenditure
Show that you can reduce the operating costs of the practice. Here are some examples;

  • Controlling costs and trimming unnecessary expenditure wherever possible.
  • Accurately recording office expenditure so that you know what is going in and what is going out.
  • Helping the practice get more for its money from external service providers i.e. insurance companies.
  • Cutting costs by turning off unused lights and power strips at the end of the day.
  • Taking advantage of any free IT services and storage space.
  • Reducing unnecessary printer, toner cartridge and copier expenses.
  • Negotiating better deals with existing office equipment suppliers.
  • Searching for and finding low price guarantee and more competitive office equipment suppliers.
  • Carrying out office “clean-up days” to unearth forgotten or misplaced supplies.

Patient Appointments
As a reputation of a medical practice is built upon its ability to answer and deal with phone calls about appointments, it’s important to show in your resume that manage issues such as appointment scheduling. Here are some examples;

  • Quickly finding any available appointments for patients.
  • Giving the patient a number of options as to when they can make an appointment.
  • Creating lists of Available Appointments, Booked Appointments, Visited patients and No-show patients.
  • Using the latest medical appointment booking software.

Patient Service skills
In a front line role, such as this, the patients first and last moments of an interaction are what people remember as a permanent snapshot of the whole encounter. It’s therefore vital that patients with different values or from diverse backgrounds feel welcome and respected. Furthermore, it is the perception in the patient’s mind that really matters, because of this it is vital that you always display professional appearance and behaviour to create a positive impression. Here are some examples;

  • Quickly determining what kind of help each patient needs and either providing the assistance or passing them into someone who can.
  • Improving and streamlining patient registration, scheduling and referrals that have come from disparate clinics, practices and healthcare center’s.
  • Reducing appointment no-shows, and thereby allowing the physicians to see more patients.
  • Handling a high volume of customer calls effectively.
  • Reducing patient waiting times by ensuring that patients do not exceed their allocated visiting time.
  • Assisting patients before they come to the practise and also after their visit.
  • Conducting pre-admission and post-discharge communication.
  • Carrying out follow-up calls to see how patients are doing, thereby ensuring that they do not feel overlooked.
  • Breaking the patient experience into manageable chunks and then focusing on critical pieces first.
  • Following patients from check-in to visit to departure.
  • Never missing a phone call from a patient.
  • Dealing with complex queries and problems.
  • Reducing patient no-shows by effectively using the appointment reminder service.
  • Taking ownership of patient queries from first contact to resolution.
  • Identifying and understanding a customer’s needs by using the right questioning techniques.
  • Dealing with time sensitive issues in an urgent way.
  • Resolving face to face, telephone and email queries quickly and to completion.
  • Tactfully handling complaints, aggressive patients and difficult situations.
  • Making patients feel valued, welcomed and accepted.
  • Being patient with demanding patients.
  • Listening carefully to what patients have to say and being attentive to their needs.
  • Dealing efficiently with questions and queries from customers
  • Handling objections professionally.
  • Adapting your tone, language and style for different customers and situations.
  • Saying ‘no’ constructively, and giving ‘bad’ news in a tactful way.
  • Remaining focused when handling a large number or customer enquiries in a short period of time.
  • Writing up and then sending out welcome letters to new patients.
  • Dealing politely but firmly with demanding customers.
  • Explaining the features and benefits of the practices to potential new patients.
  • Scheduling appointments for unregistered and emergency patients.
  • Tracking the movement of patient records from one department to another.


Patient Registration

  • Making real-time updates to patient records.
  • Keeping patient databases simple and organized.
  • Creating new patient records quickly.
  • Obtaining a consent signature from patients by mouse, touchpad, fingertip or stylus and then saving it within the patient’s record.
  • Able to control a conversation with patients and quickly obtain relevant information.


Professional Skills

  • Preparing and properly handling medical instruments and supplies.
  • Have good interpersonal skills to deal both with patients and medical professionals.
  • Having a sympathetic approach to patients and listening to their concerns.
  • Complying with required professional boundaries and codes of conduct
  • Using appropriate language, speech and vocabulary when dealing with sensitive situations.
  • Ability to quickly assimilate new practices and knowledge.
  • Determining a patient’s precise needs.
  • Interpreting medical information.
  • Ability to multitask in a fast paced environment
  • Only accessing patient records when needed.
  • Abiding by a practices guidance to staff on standards of dress code.


In your resume show that you can;

  • Work quickly and accurately within strict guidelines.
  • Help managers to ensure that the practice is compliant with all relevant regulation and also that it stays compliant.
  • Ensure that a patient personal details, privacy and potentially sensitive information is protected.
  • Keep accurate records of discussions or correspondence with customers.
  • Identify important gaps in a customer’s records and then collect information to fill them in the gaps.


Apart from your clinical and administrative skills, it’s also a good idea to include a few of your valuable transferable skills. Below is a list of some examples;


  • Adaptable to change and never getting too attached to things.
  • Adapting tone, language and style for different situations.
  • Can quickly familiarise myself with new ways or working.
  • Willing to work overtime at short notice.


  • A good listener and talker who can hold a conversation with complete strangers.
  • Able to enter into constructive dialogues with people with whom I disagree.
  • Asking open and probing questions to fully understand the views of others.
  • Can liaise with people on both a personal and professional level.
  • Capacity to recognize and understand the emotions of the person you’re communicating with.
  • Having a relaxed and approachable manner that people find welcoming and not intimidating.
  • Patient by nature and able to deal with difficult or obnoxious customers.
  • Using positive body language to create the right atmosphere.
  • Can keep the buzz of a conversation going.
  • Able to use a range of communication channels.

Decision making

  • Capable of forming judgements and sticking to them when under pressure from those not so well informed.
  • Comfortable making sometimes difficult decisions.
  • Deciding on a course of action and then sticking to it.
  • Making professional, management and organisational decisions based on informed judgements.
  • Making the right decisions based on a mixture of analysis, wisdom, experience and judgment.


  • Never giving up on a job half way, always seeing it through to the end.
  • Never put off by seemingly insurmountable obstacles, instead seeing them as challenges to be overcome.
  • Not giving up easily and fighting hard to overcome obstacles.


  • Meticulous attention to detail.
  • Performing at maximum efficiency with the least waste of time.
  • Prioritising important tasks and making sure they are done first.
  • Reducing the unnecessary usage of materials, energy and effort.

Emotionally strong

  • Can recover quickly from emotional wounds such as failure or rejection.
  • Never backing down from a challenge.
  • Can handle criticism, put-downs, arrogance, persistence or patronising behaviours.


  • Ability to concentrate for long periods of time.
  • Able to maintain a high energy attitude even after a long day or hours spent on a tedious job.
  • Can work and remain focused in an environment where there are frequent interruptions and distractions.
  • Can remain focused when carrying out boring, repetitive or monotonous tasks.
  • Making sure the workplace is clear of all unnecessary distractions.
  • Have the attention to detail needed to produce work of the highest calibre.

Hard working

  • Come to work ready for a new challenge every day.
  • Dedicated work ethic and willing to do overtime to get a job done.
  • Energetic in approach to work duties.
  • Happy to do the mundane duties as well as the more exciting work.
  • Good record of punctuality and attendance.
  • Willing to take annual leave outside of school holidays.


  • Able to inspire confidence and loyalty in others.
  • Able to take on any hands on role that requires a commanding personality.
  • Challenging people in a non-confrontational way.
  • Co-ordinating activities, procedures and systems so as to ensure that everyone is pushing in the same direction.
  • Can resolve disputes between different members of a team.


  • Able to take constructive criticism from others.
  • Applying common sense to situations.
  • Knowing when to act as a friend and when to act as a work colleague or leader.
  • Showing maturity in outlook, attitude and appearance.
  • Trustworthy and able to work in highly confidential environments.
  • Willing to share information and knowledge with others to complete tasks.
  • Committed to equal opportunities and anti-discriminatory practices.


  • Constantly reviewing own standards of practice.
  • I fully understand my own professional limitations and am not afraid to seek appropriate assistance when required.
  • Never boasting or bragging about achievements.
  • Never raising expectations that cannot be fulfilled.
  • Never taking all of the credit for a job well done and instead sharing it with others.
  • Willing to learn from my mistakes and the advice of others.
  • Keen to learn something new every day.
  • Challenging inappropriate behaviour.
  • Promoting fair policies and practices and challenging discrimination.
  • Maintaining composure when dealing with difficult and stressful situations.
  • Never cutting corners to get a job done.
  • Producing work of a high standard that rarely requires correction.

Problem solving

  • Approaching issues from multiple perspectives.
  • Being creative when solving problems.
  • Breaking down seemingly intractable problems into manageable parts.
  • Not being overawed by the scale of a problem.
  • able to quickly pinpoint where a problem lies and then take decisive action to resolve it.


  • Can quickly notice if something is not right.
  • Consistently exceeding minimum benchmarks and working towards quality performance targets.
  • Have the attention to detail needed to produce work of the highest calibre.
  • Producing work of the highest quality that can stand up to closest of scrutiny.
  • Working quickly without compromising accuracy or quality.


  • Ability to bounce back from setbacks, rather than just giving up.
  • Having a positive attitude towards mentally taxing issues.
  • Persevering when things are not working out.
  • Resilient enough to be able to push past rejection to achieve results.


  • Able to enter into constructive dialogues with people with whom I disagree.
  • Easy to get along with.
  • Forming strong trusting relationship’s with work colleagues.
  • Willing to work beyond normal working hours to complete a project.
  • Considerate in conversations and never talking down to people.
  • Combining bits of information to create general conclusions.
  • Possessing a genuine interest in other people’s problems and a willingness to help them when asked.
  • Spotting problems before others.
  • Sociable by nature and willing to attend company activities after hours and off site.
  • Able to get along with and form close working relationships with people from all parts of the world.

Team player

  • Being cooperative, collaborative, and flexible with work colleagues.
  • Completing tasks and not leaving them for others to do.
  • Never viewing a request for help from a colleague in a negative way.
  • Serving as a bridge builder between different groups.
  • Listening to the views of others and taking their points into consideration.


Administering medication
Answering telephones
Appointment booking
Assisting patients
Changing dressings
Clinical assistance
Clinical care
Cost savings
Data collection
Data entry
Effective questioning
Email handling
Giving injections
Greeting patients
Handling correspondence
Healthcare plans
Hospital procedures
Insurance procedures
Issue resolution
Laboratory testing
Managing client invoices
Managing emails
Managing expectations
Managing objections
Medical billing
Medical documents
Medical terminology
Medical vocabulary
Office practices
Patient education
Patient forms
Patient interaction
Patient registration
Patient statements
Patient support
Patient tracking
Practice management
Preparing specimens
Preventive medical services
Reception duties
Reducing no-shows
Regulatory impacts
Resolving problems
Scheduling appointments
Staff administration
Telephone etiquette
Taking electrocardiograms
Taking messages
Taking X-rays
Removing sutures
Uploading documents


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