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Shop Assistant CV template

Samantha Lewis
Dayjob Ltd
120 Vyse Street
Birmingham B18 6NF
T: 0121 638 0026
M: number here


A smart, conscientious and customer focused shop assistant with extensive experience of selling, stocking and ordering merchandise in a retail and sales operation. Able to converse in a courteous and polite manner. Always paying specific attention to detail, and having a approachable, cheerful and friendly attitude. Currently looking for a suitable shop assistant position in a exciting retail outlet that offers significant opportunities for career progression.



High Street Retail Shop
SHOP ASSISTANT     –    May 2008 – Present
Responsible for maximising sales and providing excellent customer care to shops customers. Constantly working to develop and increase sales under the supervision of the Shop Manager.


  • Operating the tills, including cashing up and completing paper work at the start and end of shift.
  • Assisting customers in the selection and purchase of items.
  • Completing sales sheets at the end of the day.
  • Ensuring that the shop counter is always manned.
  • Processing cash and credit card transactions accurately & efficiently.
  • Managing the till, taking money from customers and hanging out receipts.
  • When required wrapping up purchased items for customers.
  • Following policies & procedures relating to cash & stock handling.
  • Checking the inventory listing with actual stock on the shop shelves and reporting and  discrepancies to managers.
  • Keeping merchandise orderly and neat in appearance.
  • Handling customers complaints in a professional and diplomatic way.
  • Keeping the shop floor clean and tidy at all times.
  • Setting up promotional displays.
  • Organising promotional events.
  • Attending training sessions.
  • Assisting with postal deliveries to customer addresses.
  • Promoting the shop and its products at every opportunity.
  • Daily tracking and reporting to the shop manager.
  • Highlighting special promotions to customers.
  • Restocking the sales areas.
  • Giving expert advice to customers regarding products.
  • Cleaning the shop, hovering, polishing etc.
  • Moving large amounts of stock and merchandise around the shop.




  • Consistently achieving sales targets.
  • Complying with health and safety regulations as laid down in the store Health and safety policy.
  • Hard working, self motivated and flexible.
  • Ability to work efficiently and accurately in a fast paced retail environment.
  • A real commitment to customer service.
  • An eye for stylish merchandising.
  • Physically fit and have the stamina required to stand on feet all day long.
  • Having specialist knowledge of the store products and merchandise.
  • Knowledge of cataloging and inventory techniques.


  • Friendly personality and able to engage customers.
  • A strong work ethic and desire to succeed.
  • Smart presentable appearance.
  • Possess a polite and helpful manner.
  • Confident communication skills.
  • Willing to learn.
  • Positive attitude.
  • Confident and articulate.
  • Persuasive and having good influencing skills.



Stock management
Client interaction
Negotiating skills



Evesham North College           2005 – 2008
NVQ/SVQ Retail Operations at levels 2, 3 and 4
NVQ/SVQ Sales Delivery at Level 2
NVQ/SVQ at Visual Merchandising Level 2

Coventry North School               2003 – 2005
A levels:     Math (C)   English (C)   Physics (B)


REFERENCES – Available on request.



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