IT Operations Manager CV template 2, insurance, assistant, NHS, London, UK, job description

Maxine Curry
Dayjob.com
The Big Peg
120 Vyse Street
Birmingham B18 6NF
England
T: 0044 121 638 0026
E: info@dayjob.com

PERSONAL SUMMARY

Maxine can drive down IT costs year over year. She has the ability to guide an organisation through complex technical change such as the roll-out of new systems and features on existing systems. In her current role she manages a growing team of IT specialists by making sure they not only have the skills and resources but also the framework needed to deliver a high quality and consistent service to clients. In her career she has gained experience within the engineering, pharmaceutical, aesthetic and health care industries. As a true professional she maintains up-to-date knowledge of emerging technology trends and developments in areas of interest and relevance to her employer. Right now, she is looking for a suitable role that offers the best and most attractive opportunities too suitably qualified and experienced personnel.

CAREER HISTORY

IT OPERATIONS MANAGER – Start Date – Present
Employers name – Location
Responsible for co-ordinating the provision of IT services to support the businesses core operations.

Duties;

Making sure that the company’s IT infrastructure is fit for purpose.
Implementing best practice across the entire IT department.
Involved in the procurement and installation of new hardware and software, including infrastructure equipment, desktops, laptops and mobile devices.
Drawing up the IT support rota to ensure appropriate cover is available during business hours.
Ensuring that the onsite cloud based function is resilient, performant and secure.
Support the company’s IT Systems up to 2nd/3rd line level.
Providing service reports to customers and line management.
Undertaking regular analysis of service-desk tickets to identify common issues and areas that need improvement.
Managing customer expectation and escalation processes.
In charge of the company’s IT assets.
Introducing new technologies and concepts into the business.
Recommending information technology strategies, policies, and procedures.
Working closely with the client to ensure projects are completed on time and to budget.

JOB TITLE – Start Date – End Date
Employers name – Location

KEY SKILLS AND COMPETENCIES

Professional