Desktop Engineer resume example 2024, IT, support, doc

The following 3 Desktop Engineer resume examples on this page can be used to show a prospective employer that you can be the reliable first point of contact for any end user technical issues.

These templates can and indeed should be edited and tweaked to your own unique specifications.

Desktop Engineer resume example 1

Maxine Corry
Dayjob Limited
The Big Peg
120 Vyse Street
Birmingham B18 6NF
England
T: 0044 123 456 7890
E: info@dayjob.com

Desktop Engineer Personal Summary

Maxine has a logical and methodical approach to troubleshooting onsite or remote client software and hardware problems. She is very good at understanding a clients’ high level IT needs and translating these needs into deliverable upgrades, fixes and projects. In her current role she is part of a dedicated team of engineers within a busy IT services company. At work she ensures a high level of customer service and satisfaction by managing all her tasks to completion and within deadlines. During her career she has gained many years of experience solving those issues that her contemporaries struggle with. A true professional who responds efficiently and effectively to rapidly changing technical developments and ever-expanding user expectations. On a person level she possesses the communication skills needed to give clear technical instructions. Right now, looking for a suitable position with a company that aspires to excellence, applauds ambition, and rewards resilience.

Desktop Engineer Career History

DESKTOP ENGINEER – Start Date – Present
Employers name – Location
Responsible for responding to and troubleshooting issues reported by the end user.

Duties;

Managing and dealing with problems related to a range of hardware issues.
Contacting clients via phone or email to find out the nature of the problem.
Hardware and software configuration.
Assisting in the onboarding process of new starters and interns.
Traveling to the client’s location to see what the problem is first hand.
Updating and maintaining accurate administrative IT checklists and other documentation.
Installing, configuring, testing and maintaining operating systems.
Customizing desktop applications to meet the users precise needs.
Picking out important technical information in verbal communications.
Submitting weekly site engineer reports to the technology manager.
Installing LAN connectivity email configurations on end-user workstations.
Helping new employees to set up their workstations.
Setting up and testing desktop computer peripherals.
Building and installing PCs, telephone systems, wireless networks and peripheral devices.
Conducting screenshare sessions with clients.
Maintaining accurate time sheets of all work done.
Asking Users targeted questions to diagnose their problems.
Following up with clients later on to ensure their systems are functional.

JOB TITLE – Start Date – End Date
Employers name – Location

Desktop Engineer Key Skills

Professional

Strong Microsoft Operating Systems expertise.
Prepared to work out of hours to get a job done on time.
Exceptional time-management and multitasking abilities.
Can quickly learn and adapt to new technologies.
Writing clearly, logically and unambiguously.

Personal

Possess clean driving license, own car and willing to travel to client locations.

Desktop Engineer Areas of Expertise

User training
Field support
Device management
Ticket support
Hardware maintenance
Software installs

Desktop Engineer Academic Qualifications

University name – Degree details              Study Dates
College name      – Qualifications                Study Dates
School name       – Subjects / Grades         Study Dates

References

Available on request.

Desktop Engineer resume example 2

Maxine Corry
Dayjob Limited
The Big Peg
120 Vyse Street
Birmingham B18 6NF
England
T: 0044 123 456 7890
E: info@dayjob.com

PERSONAL SUMMARY

A computer-savvy Desktop Engineer who enjoys supporting end users and gets great satisfaction out of solving their problems. Maxine has a track record of identifying the crux of a issue very quickly. The secret to her success is being able to diagnose where the problem is and then implement an immediate solution. At the moment she works for …….. as part of a diverse team of like-minded engineers troubleshoot and resolving a wide range of complex hitches. With colleagues she has a reputation for completing tasks on time and within budget. Through her career she has learnt how to do technical work on her own as well as part of a small team. Aside from her technical competencies, she is commercially minded and knows how to bridge the gap between business problem or opportunity and appropriate IT solutions. Prepared to spend occasional nights away and work extended hours when required. Currently, looking for a suitable position with a reputable company that recognises the benefits of flexible working.

CAREER HISTORY

DESKTOP ENGINEER – Start Date – Present
Employers name – Location
Responsible for providing first and second line technical support to clients via phone, email or in person.

Duties;

Diagnosing and repairing systems remotely.
Providing end-to-end technical support from first line to second-line issues and requests.
Liaising with vendor support teams on troubleshooting hardware and software issues.
Supporting mobile telephony devices and tablets, such as Apple, Android and Microsoft operating systems.
Guiding users over the phone with simple, step-by-step instructions.
Taking ownership of hardware faults on a daily basis.
Being proactive and prepared to take ownership of issues.
Anticipating the needs and requirements of customers and colleagues.
Directing unresolved issues to the next level of support staff.
Training up new employees to use a company’s software and apps.
Ensuring the highest levels of IT systems and infrastructure availability for company employees.
Writing up completed job reports.
Sort out printer configurations and the correct changing of toner cartridges.
Troubleshooting general 2nd and 3rd line technical problems.
Managing and mentoring a team of subordinates.

JOB TITLE – Start Date – End Date
Employers name – Location

KEY SKILLS AND COMPETENCIES

Professional

In depth understanding of PC components and the latest hardware systems.
Familiar with remote troubleshooting techniques.
Can work evenings, weekends and over holiday periods.
Knowledge of Networking, Active Directory and Exchange Servers.

Personal

Capable of quickly building rapport with a diverse mix of people.

AREAS OF EXPERTISE

Fault finding
VPN troubleshooting
Technical support
Remote troubleshooting
Antivirus software

ACADEMIC QUALIFICATIONS

University name – Degree details              Study Dates
College name      – Qualifications                Study Dates
School name       – Subjects / Grades         Study Dates

REFERENCES

Available on request.

Desktop Engineer resume example 3

Maxine Corry
Dayjob Limited
The Big Peg
120 Vyse Street
Birmingham B18 6NF
England
T: 0044 123 456 7890
E: info@dayjob.com

PERSONAL SUMMARY

Maxine is an all-rounder who can set up computer hardware systems, upgrade software, and troubleshoot complicated IT issues. She has extensive experience fixing popular operating systems and software. Has knowledge of the most common errors to expect in this role. Her key strength is her ability to empathize with and calm down angry users. In her current role she records, prioritises, assigns and manages requests and incidents made to the IT Service Desk team. At work she has a well-earned reputation for ensuring an organisations computers, network connections and software are functioning properly. On a personal level she gets a lot of satisfaction from providing excellent customer service to people who need her help. A real team player who has the ability to work under pressure as well as with others. Right now, looking for a suitable position that offers a range of leave options, including parental leave, volunteer leave and career breaks.

CAREER HISTORY

DESKTOP ENGINEER – Start Date – Present
Employers name – Location
Responsible for delivering outstanding results by focusing on what needs to be done and then doing it.

Duties;

Ensuring that all company PCs, laptops, software, peripherals, and accounts are fully operational.
Providing IT advice to a selection of clients.
Diagnosing hardware and application issues.
Creating and updating all technical administrative records.
Producing reports and statistics for management as and when required.
Record all technical issues, conversations and solutions in logs.
Ensuring that all required software licenses have been renewed.
Using call logging system to accurately record telephone requests.
Building long term sound relationships with third party technology suppliers.
Responding to out of hours request for assistance.
Fixing VOIP telephony system issues.
Installing Standard SOE Image on Desktops and Laptops.
Getting feedback from clients on the service they received and giving this to senior managers.

JOB TITLE – Start Date – End Date
Employers name – Location

KEY SKILLS AND COMPETENCIES

Professional

Explaining technical issues clearly to a non-technical audience.
Good knowledge of encryption software.
Willing to do overtime at short notice.
Proficient in computer operating systems such as Mac, Linux, and Windows.

Personal

Can work and get along with people from all social and cultural backgrounds.

AREAS OF EXPERTISE

Customer service
Software deployment
Software patching
Managing printers

ACADEMIC QUALIFICATIONS

University name – Degree details              Study Dates
College name      – Qualifications                Study Dates
School name       – Subjects / Grades         Study Dates

REFERENCES

Available on request.