Desktop Support resume, 2nd Line, engineer, IT, 2024

Here are 3 Desktop Support resume examples written to a high standard, that show you how to target and write your own interview winning one.

Desktop Support resume example 1

Maxine Corry
Address 1
Address 2
T: 0044 123 456 7890
E: info@dayjob.com

Desktop Support Personal Summary

Maxine can competently act as the first technical point in fixing technical faults, answering queries and fulfilling service requests. She is an experienced ‘all-rounder’ who can quickly resolve and escalate incidents. You can rely on her to keep computer systems running smoothly and ensure that users get the maximum benefit from them. In her current role she ensures that any ICT support carried out meets the operational requirements set out in service agreements. At work she has a track record of exceeding defined quality and performance targets for the IT Service Desk. A real professional who will always present a positive image of the company in every interaction and who is committed to delivering excellent customer service. During her career she has worked in an office, on-site and via remote connections. Right now, looking to join a company that respects its staffs work-life balance and is completely dedicated to helping them achieve their full potential.

Desktop Support Career Support

DESKTOP SUPPORT – Start Date – Present
Employers name – Location
Responsible for troubleshooting an end users’ problems in a timely and accurate fashion.

Duties;

Responding remotely to technical queries via phone and email through a ticketing system.
Assisting callers with System Maintenance, Security Integrity, Upgrades, Patching, Backups and Restores.
Ensuring that the desktop support service remains fit for purpose and is able to support clients.
Directing unresolved issues to the next level of support personnel.
Engaging with end users face to face n a friendly manner.
Resolving incidents and service requests logged on the system.
Advising clients on possible solutions to their problems.
Building a positive relationship between the customer and the Helpdesk department.
Working with hardware vendors to resolve equipment failures and problems.
Guiding users with simple, step-by-step instructions to fix their problems.
Occasionally working out of hours to meet crucial deadlines or to support events.
Attending and contributing to client meetings with other members of the IT team.
Maintaining confidentiality and discretion when working with sensitive material and passwords etc.
Simultaneously managing a number of open cases at the same time.
Conducting research into PC and software issues and products as required.
Keeping end users informed of the progress being made on their case.
Maintaining accurate records of relevant software licences.
Preparing tests for monitoring desktop performance and then providing performance reports for senior managers.
Building and sustaining positive relationships with team members and customers.
Setting up and configuring new computer and internet equipment.

JOB TITLE – Start Date – End Date
Employers name – Location

Desktop Support Key Skills

Professional

Analytical, critical, and able to think creatively.
Have the dexterity of hands and fingers needed to operate a computer keyboard, mouse and other computer components.
Knowledge of desktop and server hardware.
Working knowledge of General Data Protection Regulation (GDPR).
Awareness of emerging technology solutions.

Personal

Sensitive to difference opinions and perspectives of others.

Desktop Support Areas of Expertise

Onsite support
Server monitoring
Patch management
Customer service
Network problems
Testing programs
Repairing equipment

Desktop Support Education

University name – Degree details              Study Dates
College name      – Qualifications                Study Dates
School name       – Subjects / Grades         Study Dates

Desktop Support References

Available on request.

Desktop Support resume example 2

Maxine Corry
Address 1
Address 2
T: 0044 123 456 7890
E: info@dayjob.com

PERSONAL SUMMARY

An ambitious Desktop Support specialist who is confident in her ability to resolve issues first time round. Maxine can operate in a pressurised environment where she has to work as fast as possible to deal with problems and achieve immediate results. She is very observant and able to pick up on trends from calls logged to identify patterns or repeat problems with a specific product or service. Has an in depth understanding of all relevant information security concepts, protocols, industry best practices and strategies. Is a superb communicator who can rapidly establish a good working relationship with customers and other professionals, such as software developers. At the moment she works for ……… where she engages with callers, colleagues and stakeholders to fix IT queries efficiently. On a personal level she is someone who enjoys and is interested in technology. Currently looking for a suitable role where she will have plenty of opportunities to progress her career or relocate.

CAREER HISTORY

DESKTOP SUPPORT – Start Date – Present
Employers name – Location
Responsible for providing an exceptional service to support PC’s, laptops and communication systems, including afterhours cover when needed.

Duties;

Acting as a single point of contact for all incoming calls and emails regarding a client’s IT issues or queries.
Continually developing and improving the IT Desktop support that is offered to users.
Ensuring any ICT support meets the operational requirements of the company.
Providing support for users of corporate networks, including Firewalls, routers, and switches.
Escalating major issues where appropriate to other departments or senior managers.
Following up with clients to ensure their systems are fully functional.
Coordinating and supervising the work of subordinates.
Administering user accounts.
Diagnosing the source of a users’ IT problems.
Maintaining records for the help desk system and problem management database.
Raising breaches of security to senior managers.
Making suggestions on how to improve efficiency of existing IT systems.
Helping users to relocate to new workstations.
Managing assignments in response to service demands.
Report customer feedback to relevant colleagues so as to improve future service offerings.
Assigning incidents and requests to the appropriate 2nd/ 3rd line teams when appropriate.
Explaining technical issues in everyday language to non-technical people.
Replacing parts as required and informing clients.

JOB TITLE – Start Date – End Date
Employers name – Location

KEY SKILLS AND COMPETENCIES

Professional

Listening to others to understand their point of view.
Eager to please and help those in need.
Experience of working in a busy customer facing environment.
Working knowledge of Microsoft Office including Microsoft.

Personal

Passionate about learning new technologies and services.

AREAS OF EXPERTISE

Replacing parts
Networking
Active Directory
Maintaining documentation
Problem solving

ACADEMIC QUALIFICATIONS

University name – Degree details              Study Dates
College name      – Qualifications                Study Dates
School name       – Subjects / Grades         Study Dates

REFERENCES

Available on request.

Desktop Support resume example 3

Maxine Corry
Address 1
Address 2
T: 0044 123 456 7890
E: info@dayjob.com

PERSONAL SUMMARY

Maxine has the friendly demeanour needed to give clients a positive customer experience. She is a support specialist who can think logically to solve technical problems. Is an expert at getting IT equipment back up and running to keep a business operating smoothly. An expert at reading and understanding technical manuals, procedural documentation and OEM guides. A real professional who is committed to learning new technologies so as to improve her own competencies. On a personal level is a self-starter who can take the initiative and the lead in the push to deliver results. In her current role she maintains not only clients but also the company’s computer systems, desktops, and peripherals. Through her career she has gained hands-on experience with world-class technologies and extensive knowledge of network security practices and anti-virus programs. Right now, she is looking to join a reputable company where the culture is all about collaboration and innovation.

CAREER HISTORY

DESKTOP SUPPORT – Start Date – Present
Employers name – Location
Responsible for ensuring adequate customer support coverage at all times, including peak hours.

Duties;

Taking ownership of problems from the initial reporting right till the conclusion.
Effectively questioning users to establish symptoms and identify what the real problem is.
Participating within a working rota system to cover different sites.
Supporting and overseeing all aspects of infrastructure operations across various sites.
Ensuring that all issues are accurately logged on the reporting database system.
Creating user accounts, manage permissions and passwords.
Helping to perform Root Cause Analysis on problems.
Planning, prioritizing and coordinating work assignments.
Creating technical documentation and manuals for end users to save them having to call technical support.
Undertaking scheduled maintenance upgrades.
Remotely logging computer systems on and off.
Setting up new users’ accounts over the phone or via email.
Assisting in the overall maintenance of a company’s IT infrastructure.
Carrying out routine inspection of hardware equipment and software.
Testing and evaluating new technology.
Ensuring that desktop connections like network jacks are in proper working order.
Updating personal knowledge of computing hardware operating systems and software.

JOB TITLE – Start Date – End Date
Employers name – Location

KEY SKILLS AND COMPETENCIES

Professional

Presenting messages and information in a clear and precise manner.
Keen to support and help colleagues and customers.
Responding quickly to changing priorities.
Good understanding of current protocols, operating systems, and standards.

Personal

Ability to adapt quickly and positively to changing demands and priorities.

AREAS OF EXPERTISE

Software upgrades
Systems integrations
Remote troubleshooting
Software Installation

ACADEMIC QUALIFICATIONS

University name – Degree details              Study Dates
College name      – Qualifications                Study Dates
School name       – Subjects / Grades         Study Dates

REFERENCES

Available on request.