Service Engineer resume, 2024, field, IT, technical, job role

Service Engineer resume for 2024

Maxine Corry
Address 1
Address 2
T: 0044 123 456 7890
E: info@dayjob.com

Service Engineer Personal Summary

Maxine has a track record of developing solutions to technical problems. She is a vastly experienced and logically inclined problem-solver who can install, support and maintain Personal Computers, Laptops, ThinClients, Mobile Devices and Computer Networks. She has worked in this field for over 8 years and is a highly organised and competent individual who is confident in her ability to deliver results and fixes on time, to budget and the highest standards.

A true professional who has a proven record of being reliable and accountable in all aspects of her work. Furthermore, she is fully committed to attending all training courses to extend her knowledge and skillset in relation to relevant manufacturers products.

You can rely on her to quickly respond to technical support calls and then fix any outstanding issues. She is able to ensure that all assets are fully serviced and operating in accordance with the manufacturer’s recommendations and any health and safety legislative requirements.

In her current role she in charge of a diverse team and the senior lead for all end user client services being delivered to high level client devices worldwide. As part of her duties, she works as an installation engineer of IT equipment at customer sites based across the country, installing servers and bespoke PCs etc. She also participates in an out of hours emergency response standby service.

During her career she has learnt how to increase existing first-time fix rates and build long-term relationships with customers. Additionally, she now knows how to form good working relationships with colleagues, managers, and outside bodies.

Aside from her technical competencies, she is physically fit and able to lift and manoeuvre equipment. Furthermore, she can communicate effectively with customers and teams regarding scheduling, repair, maintenance needs, part requests, expectations, and outcomes. As a strong team player, she is willing to go the ‘extra mile’ and put herself out to help others.

Right now, he is looking for a suitable technical position that will not only challenge her professionally but will also allow her to develop her already vast technical knowledge and potential still further.

Service Engineer Career History

SERVICE ENGINEER – Start Date – Present
Employers name – Location
Responsible for leading a team involved in researching, diagnosing, troubleshooting, and identifying solutions to resolve system issues.

Duties;

Regularly travelling to customer sites locally and nationally to commission new systems and support existing ones.
Serving as the team’s technical subject-matter expert and ‘go to’ person.
Delivering services to customers effectively, on time and to specification.
Tracking service issues through to resolution, within agreed time limits.
Studying blueprints, schematics, and manuals for to find faults and troubleshoot procedures.
Assisting both clients and colleagues with technical issues, either by telephone support or site attendance.
Providing prompt and accurate feedback to clients and managers.
Maintaining tools and equipment and ensuring they are properly calibrated.
Ensuring that all company issued equipment is in good condition and fit for purpose.
Engaging with senior managers regularly, reporting on projects & activities.
Communicate with stakeholders to determine what a system needs.
Quickly responding to incidents and breakdowns.
Signing off safety inspections of all equipment in accordance with the latest maintenance schedule.
Whilst on site updating the site logbooks with details of all work carried out.
Providing remote customer support and training as needed.
Assisting with the moving, installation, repositioning of machines and equipment.
Supporting equipment building within the company’s own workshop.
Conducting all duties in accordance with the Company employee handbook.
Advising service users on fault diagnosis and correct operating practices.
Creating detailed reports and documentation on findings and solutions.
Ensuring optimal performance of IT systems and ultimate client satisfaction.
Scheduling upgrades and replacements of software and hardware.
Liaising with contractors and subcontractors to ensure everyone pushes in the same direction.
Updating stock control data regularly and ordering when items or equipment is running low.
Reviewing system performance and highlighting solutions problem areas.
Carryout test and inspections on a weekly, monthly, and quarterly basis.
Installing software and hardware upgrades.
Immediately reporting any damaged, stolen or missing company issued equipment to the Service Supervisor.
Developing IT plans & strategies in collaboration with other technical staff.
Carrying out preventative maintenance on systems according to defined protocols.
Keeping abreast of developments in the relevant technological sectors.
Ensuring that all health and safety procedures are adhered to.
Maintaining accurate records of works completed and financial costs.
Successfully delivering against contractual targets, PM schedules and KPIs.
Working in a cost effective and cost-efficient manner.
Building and testing of PCs and servers to customer specification, also providing them with technical and post-sales support.
Reporting any inconsistencies in relevant engineering practices to a senior engineer or service supervisor.

JOB TITLE – Start Date – End Date
Employers name – Location

Service Engineer Key Skills

Professional

Strictly following rules, procedures, and regulations to the letter.
Can provide technical support to clients in person and remotely.
Supporting the roll-out of new applications.
Keep accurate records of issues so as to refer back to in future instances.
Conducting quality assurance and safety checks on all equipment.
Ability to handle large amounts of information.
Proven ability to effectively manage multiple projects at the same time.
Explaining new technical features & suggesting upgrades to clients & users.
A logical and methodical approach to analysing situations and tasks.
Upholding a professional standard of engagement when interacting with external parties.
Helping customers install applications and programs.
Have a current driver’s license with a clear driving record.
Can work independently and collaboratively in a multidisciplinary team.
Building strong, loyal client relationships at all levels with key customers.
Good time management and can prioritise tasks according to urgency.
Able to communicate effectively to stakeholders, colleagues, and contractors.
Can work outdoors in extreme weather conditions.

Personal

Excellent people skills, with the ability to communicate at all levels.
Setting an example of integrity and professionalism for others to follow.
Ability to work under pressure and meet tight deadlines.
Polite and professional manner at all times both in person & over the phone.
Strong presentation, influencing, negotiating and communication skills.
Physically fit and able to stand, lift and walk around for long periods of time.
Willingness and ability to travel across the country and worldwide.
Ability to take a lead and not afraid to make important decisions.

Service Engineer Areas of Expertise

Maintaining systems
Technical support
Installations
Monitoring equipment
Service delivery
Contract management
Problem diagnosis
Software faults
Project management
Troubleshooting
Hardware complications
Customer service
Administrative procedures
Staff management
Fault finding
Emergency callouts

Academic Qualifications

University name – Degree details              Study Dates
College name      – Qualifications                Study Dates
School name       – Subjects / Grades         Study Dates

References

Available on request.