16 December 2018
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Field Service Engineer resume

Maxine Curry
Dayjob Limited
The Big Peg
120 Vyse Street
Birmingham B18 6NF
England
T: 0044 121 638 0026
E: info@dayjob.com


PERSONAL SUMMARY

Maxine has a calm and methodical approach to diagnosing technical faults. She can be relied upon to carry out all her work activities with proper regard for the safety of herself, work colleagues and customers. In her current role she is responsible for responding swiftly to system generated alerts and for keeping accurate documentation on all problems that arise. As a true professional she resolves technical issues in a timely manner and communicates with customers in a courteous way at all times. Right now she would like to join a company where hard work and loyalty are rewarded.

CAREER HISTORY

FIELD SERVICE ENGINEER - Start Date - Present
Employers name - Location
Responsible for completing the required number of service calls per day as directed by the Field Service Engineer Manager.

Duties;

  • Authorizing warranty service when deemed appropriate.
  • Installing and repairing electronic equipment.
  • Visiting client’s offices and homes to carry out installations and repairs.
  • Carrying out planned maintenance.
  • Ensuring that tools and test equipment are properly maintained and calibrated.
  • Providing over the phone technical support to customers.
  • Making sure that product work properly and do not pose any danger to the end users and other employees.
  • Completing service, warranty and repair reports.
  • Instructing customers in the operation and maintenance of systems.
  • Studying blueprints, installations manuals and user guides.
  • Training users in the use of equipment.
  • Clarifying technical issues to junior members of staff.
  • Writing up technical documentation and reports.
  • Providing technical support and advice to customers over the phone.
  • Escalating incidents to the next tier where necessary.
  • Completing and submitting all relevant paperwork on time.
  • Carrying out testing to ensure accurate fault diagnosis.


JOB TITLE - Start Date - End Date
Employers name - Location

JOB TITLE - Start Date - End Date
Employers name - Location


KEY SKILLS AND COMPETENCIES

Professional

  • Clean driving license.
  • Adherence to health and safety practices and procedures.
  • Diagnosing problems remotely.
  • Have own transport and willing to travel to visit clients.
  • Field testing equipment.
  • Can work well in a multi-disciplinary environment.
  • Always wearing a clean and professional looking uniform.


Personal

  • Willing to share knowledge and expertise with work colleagues.
  • Physically fit and able to sit, stand and kneel for long periods.
  • Can lift, carry and move around weights of up to 50 pounds.
  • Self-motivated with the ability to work in a fast moving environment.


AREAS OF EXPERTISE

Repairing equipment
Installation procedures
Testing equipment
Customer service
Problem solving
Technical support
Quality control
On site installation
Refrigeration
Cabling
Troubleshooting


ACADEMIC QUALIFICATIONS

University name  -  Degree details               Study Dates
College name      -  Qualifications                Study Dates
School name       -  Subjects / Grades          Study Dates


REFERENCES

Available on request.
 


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