IT support engineer CV sample, 1st line, desktop, pdf, skills

When writing your CV to apply for a Support Engineer position, you must show your ability to provide technical assistance to clients experiencing hardware, software, and networking issues.

Quickly let the potential employer know how long you’ve been in the industry, what you’ve accomplished and how you can improve their operations. Refrain from simply listing your current and past work duties. Instead use your CV as an opportunity to show off your soft skills as well as display your career journey, professionalism and achievements.

The layout of a CV is also important. Choosing the correct format allows you to encapsulate those competencies that recruiters want in a candidate.

As a Support Engineer you must be able to respond quickly to client IT support requests. Therefore, give examples of your time management, communication skills and experience of maintaining good client relations.

Apart from giving your expertly written CV examples, this guide will also equip you with everything you need beat the competition and get that job. The steps outlined here will ensure your application leaves a lasting impression on a Hiring Manager.

IT Support Engineer CV example

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How to write an IT Support Engineer CV

Work duty examples

Working with colleagues in the IT team to provide daily operational support, respond to Helpdesk requests and work on planned activities.
Maintaining the companies network infrastructure by being available at all times
Involved in the configuration and testing of any new hardware and software.
Responding to technical enquiries end users in a timely manner with appropriate information and guidance.
Attending client sites to assist with Information Technology installs, deployment, and troubleshooting.
Uploading Windows desktop and server operating systems.
Applying security patches in accordance with the latest requirements and advice.
Providing hardware, software and network support to clients, colleagues and users.
Quickly resolving technical issues within all pre-agreed SLAs.
Repairing hardware malfunctions, software issues, and networking problems.
Supporting Users on both hardware and Software applications.
Tactfully asking clients questions about their problems to quickly understand the root of a issue.
Installing antivirus protection and overseeing the security of all systems.
Working ‘anti-social hours’ such as overnight or at weekends to cover a minimum agreed service requirements.
Attending team meetings and making a contribution to any discussions.
Ensuring adherence to relevant legislative requirements, such as Data Protection.
Configuring and installing plugins for platforms.
Providing first and second line technical support via phone, email or in person.
Undertaking as directed routine network maintenance including regular backups and implementing security and virus protection measures.
Providing a second line support role to all site IT technicians.
Accurately completing all required administrative documentation.
Keeping sensitive, confidential and private data safe and secure by strictly following all security procedures.
Training clients in the use of systems as required.
Participating in technical reviews regarding IT equipment, tooling systems and operational equipment.
Spending occasional nights away and working extended hours when required.
Keeping up to date with advancements in technology.
Assisting with other IT projects as required as directed by senior managers.

Areas of expertise

Analysing data
Firewalls
Mobile networking
Networking
Network monitoring
Performance tuning
Remote working
Routers
Server support
Service support
Software deployment
Software patching
Switches
Technical issues
Troubleshooting
Wireless LAN

IT Support Engineer skills

Being clear and concise when explaining technical procedures to customers.
Carrying out all duties in accordance with departmental service level agreements.
Have the communication skills needed to build jovial but professional relationships with clients.
Can prioritise workload to ensure that key important tasks are done first.
Track record of responding within agreed time limits to call-outs.
Ability to follow complex procedures in a safe and accurate manner.
Excellent telephone manner and good quality of written and verbal communications.
Competent at reading and following verbal and written instructions.
Excellent spoken and written communication skills.
Flexible and able to quickly adapt to using new software, systems and procedures.
Have a methodical approach to diagnosing faults.
Only ever making evidence based decisions.
Providing a high level of customer service for all support queries.
A keen interest in personal development through training and self study.

Personal skills

Empathising with customers who require support.
Determined individual who always sees problems through to a successful resolution.
Able to work on projects alone or as part of a wider team.
Find it easy to get along with people I have just met
Prepared to work evenings, weekends and holiday periods.
Willingness and ability to learn new skills.
Handling high pressure situations well.